Eligibility Specialist

Jefferson County • Eschen, IA

5d • $25 - $27 • Hybrid

About The Position

Jefferson County invites to join our Community Assistance Division as an Eligibility Specialist. This position provides you the opportunity to work for a county that thrives on working collaboratively and overcoming challenges. As an Eligibility Specialist, you are a vital member of a team determining eligibility for public assistance programs by providing high level customer service. Programs include but are not limited to Medicaid, Food, and Cash Assistance. The Eligibility Specialist role is a great opportunity if you are: wanting to start your career in the Human Services field. looking to support the Jefferson County community by using your attention to detail and critical thinking skills. passionate about delivering quality customer service to some of our most vulnerable populations.

Requirements

• One year of work-related experience is required.
• High school diploma or equivalent

Nice To Haves

• Experience in determining eligibility in Medicaid and SNAP benefits utilizing the Colorado Benefits Management System (CBMS).
• Experience in customer service and de-escalation techniques
• Data entry experience in complex computer databases.
• Experience in a social/human services field.
• Spanish speaking skills preferred, but not required
• A genuine passion for helping community members, with the ability to embody the mission, vision, and values of the County and Human Services.
• Proficiency in understanding and applying county, state, and federal regulations, while accurately inputting data into complex computer databases.
• Strong focus on accuracy and detail when utilizing complex computer systems.
• Excellent communication skills to guide customers through the system and clarify program requirements.
• Cultural competency and trauma-informed practices.
• Strong organizational skills and a commitment to meeting deadlines.
• Capability to engage in difficult conversations with customers, particularly when outcomes are not favorable.
• Ability to thrive in a fast-paced environment with frequent changes to program rules and guidelines.

Responsibilities

• Provide excellent customer service to internal and external customers and community members.
• Utilize critical thinking and meticulous strong attention to detail to ensure accurate data entry and eligibility determinations.
• Conduct effective interviews with customers requesting public assistance and communicate clearly in person, in writing, and over the phone with customers, coworkers, and community partners.
• Identify and assess customer needs to provide appropriate solutions, guidance, and resources.
• Investigate customer concerns and complaints to identify root causes and implement appropriate resolutions.
• Adapt to the changing business needs and operation priorities of the agency.
• Educate customers about available community resources and support services to enhance their ability to access essential programs.
• Identify and report potential fraud cases to the Investigations Unit.
• Maintain organized and accurate case documentation.
• Demonstrate self-motivation and the ability to work independently while contributing positive to team collaboration.
• Troubleshoot system and case issues as needed to ensure accurate case processing.
• Ensure compliance with state and federal timeliness expectations for processing customer cases and determining eligibility for public assistance programs.
• Maintain strict confidentiality and protect customer data and privacy.
• Participate in required training and successfully complete assessments to maintain and expand program knowledge and skills.

Benefits

• dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
• medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED