Eligibility Specialist - Plano, TX

Career Team•Plano, TX

4h•$45,000 - $55,000•Onsite

About The Position

Career TEAM is seeking a WIOA Eligibility Specialists to join our team in North Central Texas. This individual will play a key role in supporting program operations by conducting eligibility screenings, verifying documentation, and building participant cases in compliance with WIOA guidelines. The WIOA Eligibility Specialist will report directly to the WIOA Program Managers and ensure timely, accurate processing of participant files to support enrollment and service delivery.

Requirements

Bachelor’s degree or higher or an equivalent combination of education and experience
2+ years of work experience combining elements of training, customer service, working with a culturally-diverse customer base with the ability to be culturally sensitive
Ability to serve as a role model to customers and motivate them towards achieving goals
Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel, and Outlook)
Ability to meet and/or exceed set goals and objectives
Exceptional time management skills to meet deadlines and work under pressure
Excellent verbal and written communication skills
A Valid Driver’s License
Working knowledge of office equipment, computer software, and computer hardware

Nice To Haves

Bilingual in English and Spanish
Experience and knowledge of WIOA and TANF workforce development contracts/programs
Astounding ability to multitask and be proactive

Responsibilities

Provide information about workforce services
Process screenings and applications to determine eligibility for customers in East Texas
Enters source document data into case management and document storage systems.
Maintains database by entering new and updated customer information
Processes customer documents by reviewing data for deficiencies
Resolving discrepancies by using standard procedures or returning incomplete documents to the supervisor for resolution
Acquire and maintain ongoing programmatic competency to ensure compliant management of cases
Accurately document customer interactions through well-written case notes
Ensure that case files meet or exceed the programmatic requirement
Maintains operations by following policies and procedures
Work as part of a team in order to achieve a common goal
Approach each day and task with a “ZAG” mindset
Other duties and projects as needed