Eligibility Specialist III

State of Vermont • Waterbury, VT

1d

About The Position

The Benefit Service Center (BSC Call Center) is seeking a Eligibility Specialist III to join our team.

This position serves as the first point of contact for complex case questions from staff, partners, and customers. Success in this role requires strong technical knowledge, emotional intelligence, patience, sound judgment, and the ability to balance accuracy with efficiency in a fast-paced environment. In this role you'll work with a wide range of staff, meeting them where they are in their learning and adapting your coaching style to support growth for each individual.  This role also requires close collaboration with three other Senior team members to ensure consistency, communication, and shared support across the unit.
This position requires a strong understanding of the job specifications and expertise in benefit eligibility determination. You are expected to serve as a subject matter expert and resource for policy, process, and complex eligibility questions.
We're looking for someone who:

Is confident in eligibility determination, policy, and business processes
Communicates clearly and professionally (in writing, in person, and by phone)
Provides constructive feedback and supports a wide range of learning styles
Onboards and mentors' staff through coaching, shadowing, and training
Remains calm, compassionate, and solution-focused under competing priorities
Contributes to a positive, respectful, and collaborative team culture
Who May ApplyThis position, Eligibility Specialist III (Job Requisition #54512), is open to all State employees and external applicants.If you would like more information about this position, please contact Erin McSweeney at [email protected] will not be accepted via e-mail. You must apply online to be considered.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.Environmental FactorsDuties are performed in a standard office setting during standard State office times. Some travel may be necessary, for which private transportation must be available when a State Fleet vehicle is unavailable. Stressful interactions with upset or emotional customers, over the phone and in person, will occur. Staff workload may be heavy at varying times. Occasionally, work outside of typical business hours may be expected.

Requirements

• Confident in eligibility determination, policy, and business processes
• Communicates clearly and professionally (in writing, in person, and by phone)
• Provides constructive feedback and supports a wide range of learning styles
• Remains calm, compassionate, and solution-focused under competing priorities
• Contributes to a positive, respectful, and collaborative team culture
• 18 months or more of combined experience at the level of Eligibility Specialist I or Eligibility Specialist II.

Responsibilities

• Serves as the first point of contact for complex case questions from staff, partners, and customers.
• Work with a wide range of staff, meeting them where they are in their learning and adapting your coaching style to support growth for each individual.
• Close collaboration with three other Senior team members to ensure consistency, communication, and shared support across the unit.
• Serve as a subject matter expert and resource for policy, process, and complex eligibility questions.
• Onboards and mentors' staff through coaching, shadowing, and training

Benefits

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed