ELIGIBILITY SPECIALIST II - 60052974
About The Position
This is a professional work, responsible for reviewing actions completed by Economic Self-Sufficiency Specialist II (ESSS II). The primary duty of the incumbent spends the majority of time communicating with, motivating, training, and mentoring employees. The incumbent must have detailed knowledge of the eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance. Unit/Location: This position will be housed in the Rockledge office and is part of the Case Maintenance Admin. Working hours: Daily from 8:00 am to 5:00 pm total hours in a work week 40 hours.
Requirements
- One (1) or more years’ experience working within the CMU and/or determining eligibility for food stamps, Medicaid and cash assistance.
Responsibilities
- Monitoring and Quality Review - Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develop performance and planning initiatives and corrective action plans as needed.
- Administrative - Resolves issues from internal and external customers. Evaluates and analyzes performance data and completes associated reports. Participates in the planning and presentation of performance reviews and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.
- Training/Policy - Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.
- Lobby- This position may also back up the lobby when necessary to assist in escalations in the Rockledge Storefront. Assist customers with complex case problems, customer service skills, helping the lobby team keep the work-flow organized and assisting when needed.
- Maintains and develops professional knowledge and skills by participating in conferences, staff meetings, mandatory training, and workshops as assigned or required.
- Performs special work assignments and other related work/duties as required or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
