ELIGIBILITY SPECIALIST II - 60066011

State of Florida • Opa-Locka, FL

6d • Onsite

About The Position

We’re thrilled to announce an internal promotional opportunity for our dedicated ESS team members! If you’re currently in an ESS I (or higher) role and have at least 18 months of hands-on experience determining
eligibility
for essential programs like Temporary Cash Assistance, Food Assistance, Medicaid, and Refugee Assistance — this is your chance to elevate your career!

Step into the role of
Eligibility
Specialist
II, where you’ll provide crucial backup to supervisors, strengthen team accuracy and training, and play a vital role in ensuring our clients receive the services they need.

⚠️
Important Note: The selected candidate will not telework. Additionally, strong knowledge in Food Assistance and Medicaid is highly preferred for this role.

This isn’t just a promotion — it’s a chance to amplify your leadership impact, sharpen your technical expertise, and help guide the next generation of ESS excellence.

Requirements

• Be a current ESS employee in a position of ESS I or above.
• Have at least 18 months of experience in determining eligibility for public assistance programs (ESS Programs) including Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance (This includes processing applications or reviews from receipt to disposition.)

Nice To Haves

• Strong knowledge of Food Assistance and Medicaid policy and procedures is preferred.

Responsibilities

• Assists supervisor in performance mentoring and technical assistance and provides in-unit training for development or for those employees where problems have been identified.
• Perform case reviews as assigned. Performs operational monitoring, tracking or casework and completes reports as assigned.
• Assists supervisor in handling client complaints and acts as a supervisory back-up in the supervisor's absence.
• In this capacity, they may be required to process special error-prone/complex cases.
• Accurately inputs data into all systems and evaluates outcome of the system to ensure that eligible individuals receive their benefits.
• Reviews and analyzes data from Quality Control and all monitoring sources and provides training sessions in areas where errors were identified.
• Reviews the cases of clients who request a fair hearing to ensure that the case was processed correctly and holds a conference with the client at the request of the supervisor.
• Participates in committees, work groups and community activities as directed by the supervisor.
• Perform other related duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees