Eligibility Specialist I (Call Center & NEMT)

Forsyth County (NC)•Winston Salem, NC

83d

About The Position

Forsyth County Department of Social Services is seeking a highly motivated self-starter to join the Medicaid Services Division. The desired candidate for this position must demonstrate professionalism, the ability to multi-task, be people-oriented, and work effectively in a fast-paced environment. The desired candidate must possess excellent telephone demeanor as answering incoming telephone calls/making outbound calls, using a computer and headset, and quickly assessing customers' needs are important functions of this position. You will be crossed trained to assist with NEMT and Medicaid call center.

Requirements

Graduation from high school or GED and two years of paraprofessional or clerical public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks; or graduation from high school or GED and one year of experience in an income maintenance program.
A higher education level may be considered as a substitution for all or part of the experience requirement.
Strong verbal and written communication skills
Excellent customer service skills
Organizational skills
Computer skills
Attention to detail
Accuracy
Proficient typing and data entry skills
Ability to work in a fast-paced, evolving environment.
Individual must support the Forsyth County Guiding Principles of We Care: Integrity, Awareness, Accountability, Respect and Excellence.