Eligibility Specialist I - Limited Service

State of Vermont • Burlington, VT

2d

About The Position

The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont. ESD Leadership recognizes that the division's biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce. This position is located in the Burlington district office. The primary role of the Eligibility Specialist I is to determine eligibility of those who have applied for benefits. The Eligibility Specialist I is also responsible for providing timely and accurate benefits to those who meet the criteria. ESD is looking for someone to join this team who: can demonstrate empathy, concern, and respect for all customers is a critical thinker who can apply program rules to complex and dynamic situations thrives in a busy work environment is effective in assisting customers over the phone and in-person (if this is a district position) has experience working with individuals who may be distraught and emotional enjoys working on a team is open to learning new technology

Requirements

• Two (2) years or more of experience in a customer service environment that included: regular use of computer programs AND clerical work and data entry.
• Bachelor's degree in a human service or financial field.
• Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Responsibilities

• determine eligibility of those who have applied for benefits
• providing timely and accurate benefits to those who meet the criteria

Benefits

• The potential to be reclassified to the Eligibility Specialist II (PG 23) job class after demonstrating an advanced level of performance.
• We may offer flex scheduling or alternative work schedules based upon policy
• 11 paid holidays, plus sick and vacation time
• Excellent, health, dental, and vision insurance for employees and their families.
• Retirement plans, including a pension
• Parental leave for all new parents, including adoptions
• Working with a staff who is dedicated to supporting children and families, including your own.
• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees