Eligibility Specialist I

State of Vermont•Springfield, MO

2d•Onsite

About The Position

The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont. ESD Leadership recognizes that the division's biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce. This position is located in the Springfield district office. The primary role of the Eligibility Specialist I is to determine eligibility of those who have applied for benefits. The Eligibility Specialist I is also responsible for providing timely and accurate benefits to those who meet the criteria. ESD is looking for someone to join this team who: can demonstrate empathy, concern, and respect for all customers is a critical thinker who can apply program rules to complex and dynamic situations thrives in a busy work environment is effective in assisting customers over the phone and in-person (if this is a district position) has experience working with individuals who may be distraught and emotional enjoys working on a team is open to learning new technology What we offer The potential to be reclassified to the Eligibility Specialist II (PG 23) job class after demonstrating an advanced level of performance. We may offer flex scheduling or alternative work schedules based upon policy 11 paid holidays, plus sick and vacation time Excellent, health, dental, and vision insurance for employees and their families. Retirement plans, including a pension Parental leave for all new parents, including adoptions Working with a staff who is dedicated to supporting children and families, including your own. Who May Apply This position, Eligibility Specialist I (Job Requisition #54695) , is open to all State employees and external applicants. If you would like more information about this position, please contact Kelley Watson at [email protected] . Resumes will not be accepted via e-mail. You must apply online to be considered. AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights. Environmental Factors Duties are primarily performed in an office setting, but private means of transportation should be available for necessary travel to training and/or meetings. Workload is typically heavy with a constant need for prompt, accurate decisions. Incumbents must be organized and able to function independently while balancing competing priorities. Clientele can present with a variety of challenges resulting in a need to calmly and professionally manage situations in which applicants may be in a heightened emotional state, angry, frustrated, unable to communicate, and/or discouraged.

Requirements

Bachelor's degree in a human service or financial field.
Two (2) years or more of experience in a customer service environment that included: regular use of computer programs AND clerical work and data entry.

Responsibilities

determine eligibility of those who have applied for benefits
providing timely and accurate benefits to those who meet the criteria

Benefits

The potential to be reclassified to the Eligibility Specialist II (PG 23) job class after demonstrating an advanced level of performance.
We may offer flex scheduling or alternative work schedules based upon policy
11 paid holidays, plus sick and vacation time
Excellent, health, dental, and vision insurance for employees and their families.
Retirement plans, including a pension
Parental leave for all new parents, including adoptions
Working with a staff who is dedicated to supporting children and families, including your own.
80% State paid medical premium
Dental Plan at no cost for employees and their families
Flexible Spending healthcare and childcare reimbursement accounts
Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
Low cost group life insurance
Tuition Reimbursement
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program