Eligibility Specialist Associate

Jefferson County • Adrian, MI

231d • $21 - $22 • Remote

About The Position

Jefferson County invites you to apply for an Eligibility Specialist Associate. This position provides you the opportunity to work for a county that thrives on working collaboratively and overcoming challenges. We are seeking a game changer, someone that loves what they do and is motivated to share their knowledge with those that they work with. The Eligibility Specialist Associate provides an advanced level of customer services and support to Human Services staff and clients. The position is hybrid, with an in-office and a remote work component allowed based on business needs. The schedule is flexible: starting at 4, 10-hour days with the option to shift to 5, 8-hour days.

Requirements

• High School Diploma, GED or equivalent certificate required.
• Minimum of one year's work experience in a high-volume, administrative environment.
• CBMS experience or ability to navigate complex computer systems and databases is strongly preferred.
• Experience working in a role where accuracy is extremely important.

Nice To Haves

• Ability to use critical thinking and strong attention to details.
• High organization and prioritization skills - ability to be able to complete a task after an interruption.
• Ability to apply knowledge learned and retained through experience.
• Process improvement skills - ability to streamline processes for efficiency.
• Strong follow up skills.
• Passion to make a difference.

Responsibilities

• Review applications for completeness, data entry into complex computer program (CBMS) and a workflow management system to initiate application and start renewals in preparation for Eligibility Specialist.
• Triage incoming work to appropriate individuals for processing and be responsible for scanning incoming work and uploading documents into our workflow management system.
• Research case files on audit list, locate case files, review for information required, copy case files and communicate with staff in numerous areas to assist in file location and preparation.
• Work processing returned mail requiring research in complex computer systems, outbound calls, and data entry.
• Co-manage overall lobby workflows, ensuring appropriate documents are available to the public, making referrals to appropriate services and assistance available in the agency and community.
• Alert staff of walk-in customer requests for face to face contacts, answering general questions, providing documents, guiding customers to appropriate kiosks & information windows.
• Identify and report medical accommodations or needed translation services for customers to designated supervisor.
• Assist customers with applying online, scheduling program interviews, checking in for appointments and other general lobby navigation and tasks.

Benefits

• Dental, medical, and vision insurance.
• Paid time off and holidays.
• Retirement matching.
• Wellness programs.
• Tuition reimbursement.
• Flexible schedules.
• Remote work options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED