Eligibility Specialist 1 - Lucas County Jobs and Family Services
About The Position
Under general supervision, the Medicaid Eligibility Specialist determines initial and ongoing eligibility for Medicaid programs. This includes managing case files, verifying documentation, computing income-based budgets, and providing quality customer service. The role may also involve transferring cases to other public assistance units as needed. Why Join Our Team? We offer a supportive and rewarding work environment with a comprehensive benefits package, including: Starting pay: $17.79/hour, increasing to $18.51/hour after successful completion of a 180-day probationary period, with annual raises Full-time employment with a paid lunch hour Robust benefits, including: Medical, prescription, dental, and vision coverage 15.5 paid holidays annually 80 hours of vacation after one year of service 40 hours of personal leave each year Sick leave accrued bi-weekly (up to 120 hours/year) 14% employer contribution to OPERS (Ohio Public Employees Retirement System) Employer-paid life and AD&D insurance Employee Wellness Program Flexible Spending Account (FSA) Optional short-term and long-term disability insurance Training: All new Eligibility Specialists 1 will complete a comprehensive 4-week training program covering program guidelines, policies, and procedures to ensure success in the role.
Requirements
- Strong knowledge of Medicaid policies, procedures, and eligibility criteria
- Excellent communication and interpersonal skills
- Proficiency in using computers and office equipment
- Ability to analyze data, solve problems, and make informed decisions
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Commitment to providing respectful, ethical, and culturally sensitive service
- Completion of 30 semester hours or 45 quarter hours at an accredited college or university
- Equivalent education, training, or experience
Responsibilities
- Determine eligibility for Medicaid programs using established policies and procedures
- Process applications, renewals, and changes from start to finish
- Communicate with clients regarding rights, responsibilities, and program requirements
- Verify eligibility with limited client contact using available tools and systems
- Prepare and maintain accurate case documentation and correspondence
- Respond to client inquiries and resolve issues with professionalism
- Collaborate with internal staff, external agencies, and community partners
- Ensure compliance with all applicable rules and regulations
- Attend hearings, trainings, and meetings as required
Benefits
- Starting pay: $17.79/hour, increasing to $18.51/hour after successful completion of a 180-day probationary period, with annual raises
- Full-time employment with a paid lunch hour
- Medical, prescription, dental, and vision coverage
- 15.5 paid holidays annually
- 80 hours of vacation after one year of service
- 40 hours of personal leave each year
- Sick leave accrued bi-weekly (up to 120 hours/year)
- 14% employer contribution to OPERS (Ohio Public Employees Retirement System)
- Employer-paid life and AD&D insurance
- Employee Wellness Program
- Flexible Spending Account (FSA)
- Optional short-term and long-term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
Associate degree
