Eligibility Services Clerk

Texas Health and Human Services • Brownsville, TX

402d • $29,781 - $40,859

About The Position

The Eligibility Services Clerk position at the Texas Health and Human Services Commission (HHSC) involves providing clerical support in a service delivery office, assisting vulnerable citizens of Texas in accessing food, medical care, cash assistance, and other social services. The role requires attention to detail, the ability to learn complex policies, and strong communication skills, all while working in a fast-paced environment.

Requirements

• High School diploma or GED equivalent is required.
• Experience working in a professional customer service environment.
• Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience is preferred.
• Bilingual (English / Spanish) skills preferred.
• Work experience using a computer for inquiry and data entry, preferred.

Nice To Haves

• Experience in a fast-paced environment.
• Ability to work occasional overtime, including weekends when required.

Responsibilities

• Provides clerical support to Eligibility Operations staff.
• Processes mail, opens and date stamps incoming applications and supporting documents.
• Reviews applications for required signatures, dates, and supporting documents.
• Logs applications and assigns complete applications for processing.
• Returns incomplete applications to clients and assists with completion when necessary/requested.
• Copies and returns original documents upon request to clients/customers.
• Responds to client inquiries and requests for assistance.
• Maintains records, files, or logs including filing, retrieving, or purging.
• Batches forms prior to data entry.
• Assembles materials into packets.
• Screens, codes or corrects, and data enters documents.

Benefits

• 100% paid employee health insurance for full-time eligible employees.
• Defined benefit pension plan.
• Generous time off benefits.
• Numerous opportunities for career advancement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees