Eligibility Services Clerk

TX-HHSC-DSHS-DFPS•Laredo, TX

1d•Onsite

About The Position

The Texas Health and Human Services Commission (HHSC) is seeking a highly motivated, compassionate, and dedicated individual to join the Access and Eligibility Services (AES) division as an Eligibility Services Clerk. This role is crucial in assisting vulnerable Texans in need of food, medical care, cash assistance, and other social services. AES aims to provide an integrated and streamlined approach to connect individuals to services that reduce institutionalization, allow them to remain in their communities, and promote economic and personal self-sufficiency. The division operates on core values of respect, ownership, collaboration, and integrity, striving for best-in-class customer service. Staff are expected to be well-organized, capable of multi-tasking, able to learn policy regulations, thrive in a challenging, fast-paced, and evolving environment, possess good communication skills, a positive attitude, strong work ethic, and a desire to help others. The Eligibility Services Clerk provides a variety of clerical support services to Eligibility Operations staff in a service delivery office. This includes processing mail, opening and date stamping incoming applications and supporting documents, reviewing applications for completeness, logging and assigning complete applications, returning incomplete applications and assisting clients with completion, copying and returning original documents upon request, and responding to client inquiries. The job requires detail-oriented individuals with the ability to apply complex policies and procedures.

Requirements

Knowledge of computers and internet usage.
Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
Ability to complete required work within specified deadlines.
Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
Ability to communicate verbally and in writing.
Ability to establish rapport with and relate to clients.
Ability to maintain effective working relationships with others.
High School diploma or GED equivalent is required.
Experience working in a professional customer service environment.

Nice To Haves

Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience is preferred.
Bilingual (English / Spanish) skills preferred.
Work experience using a computer for inquiry and data entry, preferred.

Responsibilities

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts).
Prepares and proofreads correspondence, forms, and other documents, such as letters, memos, travel or purchase vouchers, using a computer and software.
Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging.
Batches forms prior to data entry. Assembles materials into packets. Screens, codes or corrects, and data enters documents.
Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
Must be able to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines.