Eligibility Representative - Express Scripts - Remote

Express Scripts • Greeneville, TN

292d • Hybrid

About The Position

As an Eligibility Representative, Patient Access, Accredo, you'll be part of a dedicated team which helps our specialty pharmacy patients coordinate their medication needs and pharmacy insurance coverage for complex medical conditions such as HIV, rheumatoid arthritis, and cancer. This role handles each inquiry with care, detail, and most importantly, empathy.

Requirements

• Previous Customer Service experience.
• Health care experience with knowledge of medical insurance and terminology is preferred.
• General PC knowledge including experience working with Microsoft Office.
• Excellent communication skills (verbal and written).
• High School Diploma / GED required; a bachelor's degree is preferred.
• Must have reliable internet connectivity through a wired internet connection.
• Must have a private dedicated workspace that is free of distractions.
• Availability to attend 100% of training within the first 90 days of employment.

Responsibilities

• Help patients get the medication they need.
• Use the knowledge you gain from training, your problem-solving skills and support from your team to coordinate and ensure services are covered under insurance coverage.
• Interact directly with plan providers.
• Research and solve issues on benefits coverage with pharmacist and doctors' offices.
• Juggle multiple tasks without sacrificing attention to detail.
• Document information from your conversations in our computer system.

Benefits

• Fun, friendly, and unique culture.
• Choice of 3 unique medical plans.
• Prescription Drug, Dental, Vision, and Life Insurance.
• Employee contributions for HRA and HSA accounts.
• 401K with Company Match.
• Paid Time Off and Paid Holidays.
• Tuition Assistance.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED