Eligibility Quality Control Technician 1 (PCN 068658)

State Of Alaska•Juneau, AK

9d•$32•Onsite

About The Position

As the Eligibility Quality Control Technician 1, you will be part of the Quality Assessment section in the Division of Public Assistance (DPA). You will assist in completing federally mandated audits of DPA programs. These positions are responsible for reviewing program and policy practices, to evaluate adherence to federal and state statutory and regulatory standards used by other Eligibility Technicians in determining eligibility for all DPA programs. In this role, you'll help carry out important federally required audits of the Division of Public Assistance (DPA) programs. Your work will involve reviewing how eligibility decisions are made across various programs and ensuring that staff have followed both federal and state rules and policies. You'll play a key part in helping us maintain high standards and improve services for Alaskans. The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of and earn the respect of the clients, families, and communities we serve. We honor cultural, geographic, and economic diversity and seek community involvement in our decision-making and service delivery. We are driven to promote quality work to ensure proper benefit allotments to recipients. The Division of Public Assistance is devoted to developing and sustaining a quality workforce by developing staff and encouraging career advancement within the agency. There is an opportunity to learn and be involved in Division discussions and decisions that impact programs, as well as to identify connections and/or overlaps among programs. We foster growth and career advancement. We provide a competitive benefit package, job stability, and flexible work schedules. This work will require travel within our beautiful state. This position is located at 333 Willoughby Ave, Suite 700, in historic downtown Juneau. You will work with other well-trained staff who support our agency's mission and values, and in an environment of mutual respect and trust where management believes staff are the agency's most valuable resource and are encouraged to participate in decisions affecting their work. We are interested in candidates who possess some or all of the following position-specific competencies: Analytical Thinking/Problem Solving : Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary. Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance. Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

Requirements

Three years of experience as an Eligibility Technician 2 with the State of Alaska or its equivalent with another employer; OR Three years performing similar work that developed knowledge and skills in applying program requirements to diverse and complex situations; conducting complex investigations or interviews in order to obtain and verify information working with client customers in stressful situations.
Substitution: Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).
Requires frequent road or air travel within the state in all weather conditions.
Requires a valid driver's license.
Ability to adjust work hours around the recipient's schedule.

Nice To Haves

Analytical Thinking/Problem Solving : Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

Responsibilities

Assist in completing federally mandated audits of DPA programs.
Review program and policy practices.
Evaluate adherence to federal and state statutory and regulatory standards used by other Eligibility Technicians in determining eligibility for all DPA programs.
Review how eligibility decisions are made across various programs.
Ensuring that staff have followed both federal and state rules and policies.

Benefits

Health insurance, which includes employer contributions toward medical/vision/dental
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents)
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Personal leave with an accrual rate increase based on time served
Twelve (12) paid holidays a year