Eligibility Operations Worker - Scottsbluff
About The Position
DHHS is seeking individuals with a passion to "Help People Live Better Lives" for the role of Eligibility Operations Worker. We are seeking candidates with a passion for helping people access critical services, a commitment to providing excellent customer service, and the ability to work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams. The significant work our teammates perform by determining eligibility plays a critical role in whether Nebraskans will receive and have access to the food, financial assistance, supportive services, or medical care to meet their basic daily needs.
Requirements
- 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
Nice To Haves
- Experience in the field of human services, or case management, or determining eligibility for financial assistance programs.
Responsibilities
- Participate in 6-8 weeks of paid training to prepare you to determine eligibility for individuals within our Economic Assistance or Medicaid programs.
- Reviewing applications for assistance and verifying or updating financial and demographic information by electronic, phone, or in person exchanges.
- Use call center software and phones including automated call distribution and voice response systems in addition to the above job duties.
Benefits
- We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
- For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
