Eligibility Operations Worker - Fremont

State of Nebraska • Fremont, NE

9d • $21

About The Position

DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker. We are seeking candidates with a passion for helping people access critical services, a commitment to providing excellent customer service, and the ability to work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams. The significant work our teammates perform by determining eligibility plays a critical role in whether Nebraskans will receive and have access to the food, financial assistance, supportive services, or medical care to meet their basic daily needs.

Requirements

• 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
• Knowledge of customer service principles, interviewing practices, sociological conditions that influence human behavior.
• Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook; and in navigating multiple computer programs simultaneously.
• Ability to show empathy and respect to those we serve; as well as the ability to work independently; meet deadlines; protect confidential information; interpret and apply program regulations and policies; exercise critical thinking, independent judgment, and decisiveness in determining eligibility;
• Ability to maintain positive working relationships and effectively communicate orally and in writing.

Nice To Haves

• Experience in the field of human services, or case management, or determining eligibility for financial assistance programs.

Responsibilities

• Participate in 6-8 weeks of paid training to prepare you to determine eligibility for individuals within our Economic Assistance or Medicaid programs.
• Review applications for assistance.
• Verify or update financial and demographic information by electronic, phone, or in person exchanges.
• Use call center software and phones including automated call distribution and voice response systems in addition to the above job duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree