Eligibility Customer Service Representative

Southwest Service Administrators • Phoenix, AZ

126d • $17 - $22

About The Position

The Eligibility and Enrollment Customer Service Representative primarily focuses on assisting members with questions regarding eligibility and enrollment of their health benefit plans.

Requirements

• Minimum 40 WPM and 3,000 KPH proficiency.
• Ability to maintain current knowledge of all plan's eligibility & enrollment rules to provide correct information to plan participants and providers.
• Professional, client-focused approach to colleagues and assignments.
• Strong oral and written communication skills with exceptional attention to detail.
• Ability to seek out experiences that may change perspective or provide an opportunity to learn new things.
• Strong dedication to follow-through on all tasks and assignments.
• Ability to sit for long periods of time operating a computer keyboard.

Responsibilities

• Provide high quality customer service to all Fund members by documenting telephone, written and walk-in inquiries regarding benefits, or claim status in an efficient prompt and professional manner.
• Respond to and resolve complex issues, including those escalated by members.
• Serve as primary, daily contact to clients on delivery of services.
• Resolve complex plan provision questions and issues addressed.
• Raise issues as appropriate to Team Supervisor or Department Manager.
• Learn and use professional excellence tools and concepts to ensure efficient and quality output/service delivery.

Benefits

• Medical, Dental, Vision
• Short-term disability
• Full coverage benefits for a low weekly premium of $5 (Employee Only), $15 (for Child(ren) and $20 per week for full family or Employee/Spouse.
• Company paid supplemental dental coverage of $1,000 per year for Employee.
• Company paid long term disability & life/AD&D coverage.
• 401K Plan including company match up to 5%.
• Company paid additional pension plan entirely funded by the company.
• Exceptional time off package including Paid Personal Leave (PPL) and Vacation with annual BUY BACK options.
• Annual, automatic pay increases.

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services