Eligibility Counselor - FT - Tuesday-Saturday

Eligibility Consultants, Inc. (ECI)•Frisco, TX

68d•Onsite

About The Position

WELCOME TO ECI! Every day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill. Since 1995, our Mission at Eligibility Consultants, Inc. (ECI) has been to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistant programs. ECI’s solutions encompass every potential self-pay patient from the lowest dollar outpatient and ER account to the most complex long-term disability. We are looking for a few energetic, determined, and enthusiastic individuals to join our fast-paced work force. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you! Job Description The Eligibility Counselor - EC is responsible for bedside screening of hospital uninsured patients and the advancement of accounts of potential eligibility of federal, state and county government assistance programs, as well as hospital financial programs.

Requirements

A compassionate heart and a sincere desire to assist patients during any phase of their application process
Strong work ethic demonstrated with excellent outcomes
Strong written and verbal communication skills
Desire to provide the best possible experience for our patients
Experience navigating a computer while on the phone
Willing to work and contribute to a team environment
Ability to trouble-shoot problems
Listens effectively
High School diploma / GED (or higher)
Basic knowledge of Microsoft Office programs (Outlook, Word, Excel)
Ability to work full-time (40 hours/week)
Knowledge of Medicaid and SSI programs
Able to work from hospital site Tuesday to Saturday from 8 am - 4:30 pm.
Must be willing and able to take required vaccinations (no Covid vaccine).

Nice To Haves

Prior Experience with HHSC (Medicaid, County Indigent, TANF, SSI) a plus
Bilingual English/Spanish a plus

Responsibilities

Meets patients at bedside to determine government program eligibility and creates collaborative teamwork to obtain needed information for application advancement
Maintains a large caseload with minimum or no delinquencies
Contacts patients and creates collaborative teamwork to obtain needed information for application advancement
Uses clear, simple language to ensure understanding in English and/or Spanish
Complies with all state and federal laws regarding HIPAA and confidentiality requirements
Able to remain focused and productive each day with minimum supervision
Demonstrates respect for all individuals
Adheres to ECI’s Mission, Vision, and Core Values
Other duties as assigned