Eligibility Counselor - Full-time - Wednesday to Sunday. (Must be able to work every weekend)

Eligibility Consultants, Inc. (ECI) • Fort Worth, TX

317d

About The Position

The Eligibility Counselor -EC is responsible for screening hospital uninsured patients and the advancement of accounts of potential eligibility of federal, state and county government assistance programs, as well as hospital financial programs. This role involves meeting patients by bedside to determine government program eligibility and creating collaborative teamwork to obtain needed information for application advancement. The counselor maintains a large caseload with minimum or no delinquencies and contacts patients to gather necessary information for application advancement. The position requires the use of clear, simple language to ensure understanding in English and/or Spanish, while complying with all state and federal laws regarding HIPAA and confidentiality requirements. The counselor must remain focused and productive each day with minimum supervision, demonstrate respect for all individuals, and adhere to ECI’s Mission, Vision, and Core Values.

Requirements

• High School diploma / GED (or higher)
• Basic knowledge of Microsoft Office programs (Outlook, Word, Excel)
• Ability to work full-time (40 hours/week)
• Must be proficient with Medicaid and SSI programs
• Prior Experience with HHSC (Medicaid, County Indigent, TANF, SSI) a plus
• Bilingual English/Spanish a plus

Nice To Haves

• A compassionate heart and a sincere desire to assist patients during any phase of their application process
• Strong work ethic demonstrated with excellent outcomes
• Strong written and verbal communication skills
• Desire to provide the best possible experience for our patients
• Experience navigating a computer while on the phone
• Willing to work and contribute to a team environment
• Ability to trouble-shoot problems
• Listens effectively

Responsibilities

• Meets patients by bedside to determine government program eligibility and creates collaborative teamwork to obtain needed information for application advancement
• Maintains a large caseload with minimum or no delinquencies
• Contacts patients and creates collaborative teamwork to obtain needed information for application advancement
• Uses clear, simple language to ensure understanding in English and/or Spanish
• Complies with all state and federal laws regarding HIPAA and confidentiality requirements
• Able to remain focused and productive each day with minimum supervision
• Demonstrates respect for all individuals
• Adheres to ECI’s Mission, Vision, and Core Values
• Other duties as assigned

Benefits

• Medical
• Dental
• Vision
• Disability
• Accident
• Generous Paid Time Off -PTO Bank
• Health Savings Account
• 401k with employer match
• Employer paid basic life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED