Eligibility Case Processor

New York City, NY•Bronx, NY

67d

About The Position

The Administration for Children's Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community. The Division of Child and Family Well-Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self-determination. CFWB leverages concrete resources, stakeholder relationships, and community and family strengths to drive toward greater equity and social justice, reduce disparities and disproportionality - including in the child welfare system -, and create conditions that foster well-being for families and children across New York City. Our work includes the provision of child care assistance; support for caregivers and child-serving professionals to prevent child injury; and investment in community-based approaches. The Office of Child Care Operations (CCOPs) provides a range of resources to support access to childcare vouchers for eligible low-income families. These vouchers serve more than 35,000 families across New York City and are used at hundreds of community-based childcare programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for childcare providers, these teams process hundreds of applications, and inquiries each week. CFWB has three (3) borough-based Resource Areas (RAs) responsible for verifying and re-certifying the eligibility of all low income (non-TANF) families for voucher child-care services. This includes Eligibility Determination and Administrative which includes Intake, Data Entry and Scanning & Indexing. The Eligibility Case Processor is responsible to process and certify eligibility for voucher cases for families in need of child care. The Eligibility Case Processor will also liaise with the Eligibility Team Leader to ensure that child care cases are processed accurately and timely according to office procedures and the appropriate state regulations. Specific responsibilities include but not limited to:

Requirements

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
Education and/or experience which is equivalent to "1" above.

Responsibilities

Follow up with community based programs and providers for additional documentation to complete child care eligibility/recertification.
Troubleshoot/respond to inquiries from social service Agencies/child care programs re: case status.
Respond to requests from parents/providers/other interested individuals concerning eligibility and enrollment.
Review case information and certifies eligibility for the child care subsidy program.
Review child care case documentation and ensure accuracy and compliance with state and local regulations.
Certify eligibility and/or terminate or reassign child care enrollments according to criteria, procedures and regulations.
Recertify child care eligibility for families receiving subsidies.
Update Control Log with relevant case status information.
Respond to parent's inquiries re issues with child care eligibility.
Liaise with the Central Intake unit re: logging-in cases and assignment to eligibility team.
Compile and assess the information in mail-in recertification cases.
Access HRA One Viewer and/or ACCIS to ascertain case and child information.
May distribute child care information to parents, providers and programs.
May scan and index case documents onto the HRA One Viewer.