Eligibility Assistant - Front Desk

DFR • Terre Haute, IN

1d • Onsite

About The Position

Knowledge Services is seeking an Eligibility Assistant for the FSSA / Division of Family Resources (DFR) in Terre Haute, IN. This role involves providing general office support and assistance to caseworkers and clients applying for public assistance programs such as TANF (cash assistance), SNAP, and Medicaid. The Eligibility Assistant will serve as front desk staff, responsible for collecting paperwork, processing applications, and assisting clients. The position requires strong customer service skills and direct interaction with the general public, clients, office staff, and other state personnel. Knowledge Services, established in 1994, is a certified woman-owned professional services organization with over 1500 employees, specializing in Managed Service Programs, Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.

Requirements

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Benefits

• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED