Eligibility Advisor III - Temporary

TX-HHSC-DSHS-DFPS • Abilene, TX

107d • $3,248 - $4,837

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance. Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services? If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Requirements

• High School diploma or GED equivalent is required.
• Sixty (60) semester hours from an accredited college or university is required.
• Two (2) years of customer service experience may be substituted for required education.
• A minimum of twelve (12) months experience as an Eligibility Advisor is required.
• Experience (within the last two (2) years) in SNAP, Medicaid, or Medicaid for the Elderly and People with Disabilities (MEPD) policy and procedures is required.
• Experience using manual and/or automated systems to determine eligibility for SNAP, TANF, and Texas Works Medicaid programs is preferred.
• Texas Integrated Eligibility Redesign System (TIERS) and Eligibility Workload Management System (EWMS) experience is preferred.
• Experience in evaluating case records in relation to agency standards for quality and timeliness, preferred.
• Prior supervisory or leadership experience, preferred.

Nice To Haves

• Experience in evaluating case records in relation to agency standards for quality and timeliness.
• Prior supervisory or leadership experience.

Responsibilities

• Performs complex technical, administrative, and management work for a direct delivery unit.
• Completes unit reports, special narrative or statistical reports, and responds to complex high profile client complaints.
• Serves as a lead worker responsible for mentoring and training of new staff, which includes providing direction, support, and feedback.
• Serves as the acting supervisor in the unit supervisor's absence.
• Performs case reviews to determine validity and accuracy of eligibility determinations made by other staff.
• Initiates, monitors, and manages service improvement projects and reports on activities.
• Interviews clients, verifies financial and other information, and determines/re-determines eligibility for SNAP (Food Stamps), Temporary Assistance for Needy Families (TANF), Medicaid and/or Medicaid for the Elderly and People with Disabilities (MEPD) programs.
• Completes formal reports and narratives for management.
• Provides general information and assistance to clients regarding programs and application process.
• Reviews suspected fraud cases and makes referrals to investigators.

Benefits

• 100% paid employee health insurance for full-time eligible employees.
• Defined benefit pension plan.
• Generous time off benefits.
• Numerous opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED