Eligibility Advisor I

TX-HHSC-DSHS-DFPS•Abilene, TX

1d•Onsite

About The Position

The Texas Health and Human Services Commission (HHSC) is seeking a highly motivated, compassionate, and dedicated individual to join its Access and Eligibility Services (AES) division as an Eligibility Advisor I. This role is crucial in assisting vulnerable Texans by determining their eligibility for essential public assistance programs such as the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid for the Elderly and People with Disabilities (MEPD), and general Medicaid. The AES division aims to provide an integrated and streamlined approach to connect individuals with services and supports that promote community living and self-sufficiency, operating on core values of respect, ownership, collaboration, and integrity. Staff are expected to be well-organized, capable of multitasking, adept at learning policy regulations, and able to thrive in a challenging, fast-paced environment while demonstrating strong communication skills, a positive attitude, and a desire to help others. The Eligibility Advisor I position is part of a career track series, with opportunities for advancement to an Eligibility Advisor II position after a one-year probationary period and meeting performance requirements. Applicants with prior AES program eligibility experience at an Eligibility Advisor II level or higher within one year of application may be considered for rehire at that higher level.

Requirements

Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.
Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
Read, understand, apply, and explain detailed regulations and policies.
Perform basic arithmetic functions.
Manage time efficiently by establishing priorities in accordance with importance of deadlines.
Establish and maintain effective work relationships with others.
Ability to communicate effectively both verbally and in writing.
Follow written and oral directions and instructions.
Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.
General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.
High School Diploma or GED equivalent is required.
One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience.
Applicants selected for hire will be required to pass a fingerprint criminal history background check.
Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers.
Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

Nice To Haves

Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.
Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.

Responsibilities

Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
Compute and authorize benefits based on eligibility determination.
Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
Perform other duties, as assigned.