Eligibility Advisor I - Temporary

TX-HHSC-DSHS-DFPS

23h•$2,953 - $4,366•Onsite

About The Position

This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance. The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is seeking highly motivated, compassionate, and dedicated individuals to assist vulnerable citizens of Texas in need of food, medical care, cash assistance, and other social services. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. The division operates with core values of respect, ownership, collaboration, and integrity, aiming to deliver best-in-class customer service. Staff are expected to be well-organized, able to multi-task, learn policy regulations, thrive in a challenging, fast-paced, and evolving environment, possess good communication skills, a positive attitude, strong work-ethic, and a desire to help others. The Eligibility Advisor I position encompasses three job classifications: Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker, all responsible for establishing eligibility for various financial and medical programs such as SNAP, TANF, MEPD, and Medicaid.

Requirements

Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
Read, understand, apply, and explain detailed regulations and policies.
Perform basic arithmetic functions.
Manage time efficiently by establishing priorities in accordance with importance of deadlines.
Establish and maintain effective work relationships with others.
Ability to communicate effectively both verbally and in writing.
Follow written and oral directions and instructions.
Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.
General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.
High School Diploma or GED equivalent is required.
One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience.
Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.

Nice To Haves

Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.
Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.

Responsibilities

Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
Compute and authorize benefits based on eligibility determination.
Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
Perform other duties, as assigned.
Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.