Elevator (in-home) Field Installation & Service Specialist (On-site or Remote)

Harmar Mobility LLC•Sarasota, FL

About The Position

As a key member of our technical support and training team, you’ll provide in-person and virtual training, conduct on-site dealer visits, and deliver top-tier troubleshooting and support. This is a dynamic role involving regular travel, hands-on instruction, and plenty of interaction with our valued partners.

Requirements

1–2 years in a customer-facing role, ideally with technical products
Associate degree or trade certification in a technical field; or 4+ years of relevant experience; or equivalent combination of education and experience
Ability to explain technical concepts clearly and simply
Confident and comfortable speaking to small groups
Strong written and verbal communication skills
Proficiency with digital tools: webinars, video, interactive learning
Familiarity with the Google platform and Microsoft Office Suite
Strong understanding of homelifts, vertical platform lifts, or elevator systems
Working knowledge of electrical and mechanical systems
Ability to read and interpret schematics
Well-organized, able to manage travel and prioritize multiple issues
Valid driver’s license and willingness to travel as needed
Provide outstanding customer support, communicate with dealers via the phone, email, and face to face interpreting their concerns whether it is installation, or service, or training issues.

Responsibilities

Conduct training sessions (in-person in Sarasota, FL, virtually, or on-site at dealer locations)
Deliver phone and email support for installation, service, and product questions
Lead facility and field training for homelifts and elevator products
Create sales orders and process return material authorizations for repair parts
Assist in the development and review of technical documents and training materials
Support technical support and training teams with special projects as needed
Provide outstanding customer support, communicate with dealers via the phone, email, and face to face interpreting their concerns whether it is installation, or service, or training issues.
Attend, support, and lead facility or field training sessions for elevators.
Support the training and technical support teams.
Create sales orders and return material authorizations on repair parts.
Provide information about products, services and application information.
Develop or review technical documents as needed.