Elevator & Escalator Key Account Manager

Prysmian•Highland Heights, KY

34d

About The Position

Elevator & Escalator Key Account Manager Prysmian is a global cabling solutions provider leading the energy transition and digital transformation. By leveraging its wide geographical footprint and extensive product range, its track record of technological leadership and innovation, and a strong customer base, the company is well-placed to capitalise on its leading positions and win in new, growing markets. Prysmian’s business strategy perfectly matches key market drivers by developing resilient, high-performing, sustainable and innovative cable solutions in the segments of Transmission, Power Grid, Electrification and Digital Solutions. Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, about 30,000 employees, 108 plants and 26 R&D centres in over 50 countries, and sales of over €15 billion in 2023.

Requirements

Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
Typically 3+ years of experience in account management, sales, or customer‑facing commercial roles.
Strong communication, negotiation, and interpersonal skills with the ability to influence across functions.
Proven ability to analyze data, identify trends, and make data‑driven recommendations.
Demonstrated experience with CRM systems (Salesforce), ERP tools (SAP), and Microsoft Office.
Experience supporting process improvement, digital tool adoption, and change initiatives.
Ability to travel as required.

Responsibilities

Own overall relationship management for assigned strategic accounts, serving as the primary customer advocate and internal coordinator.
Develop and execute account growth plans aligned with commercial objectives, including opportunity identification, forecasting, and pipeline visibility.
Gain and maintain a deep understanding of customers’ business goals, challenges, and operating models to deliver tailored solutions.
Lead cross‑functional coordination across sales, product, technical, logistics, marketing, and support teams to deliver integrated solutions and seamless customer experiences.
Partner with Sales to align on customer commitments, ensuring clear, realistic expectations and transparent communication.
Lead preparation and delivery of proposals, contracts, customer business reviews, and strategic presentations.
Proactively manage customer expectations and risks by identifying issues early and coordinating timely resolution.
Resolve customer complaints and escalations by engaging appropriate internal resources and driving solutions within agreed timeframes.
Promote trust, credibility, and long‑term partnership through consistent follow-through and communication.
Champion continuous improvement initiatives by gathering customer feedback and identifying opportunities to improve processes, tools, and ways of working.
Support adoption of digital tools and standardized processes that improve alignment between customer needs and internal execution.
Collaborate with customers and internal teams on joint process improvement and co‑innovation opportunities.
Monitor account performance, key metrics, forecasts, and ordering trends; summarize insights and changes for management and sales.
Maintain accurate and timely records of account activity, communications, and performance data in CRM systems (Salesforce) and ERP tools (SAP).
Prepare and distribute required internal and customer‑facing reports.
Stay current on industry trends, market conditions, and competitor activity relevant to assigned accounts.
Participate in trade shows, conferences, and customer events, scheduling meetings with existing and prospective contacts.
Promote and facilitate customer training sessions, site visits, and product education as appropriate.