Electronics Service Technician IV

MKS Instruments • Rochester, NY

2d • $32 - $36

About The Position

As a Service Technician 4, you will serve as a senior technical expert, leading the servicing, repair, and installation of RF products. This role demands extensive experience in diagnosing and resolving complex issues related to RF systems, providing mentorship to junior technicians, and ensuring the highest standards of customer satisfaction and product performance. In this role, you will report to the service department supervisor.

Requirements

• Education: Associate's degree in electronics or a related field from a two-year college, military program, or equivalent work experience.
• Experience: 5+ years of hands-on experience in servicing and repairing RF products or related electronic equipment, with a proven track record of handling complex technical issues.
• Technical Proficiency: Understanding of RF principles, expertise in utilizing RF test equipment, and proficiency in troubleshooting sophisticated electronic systems.
• Software Skills: Proficiency in Microsoft Office Suite; experience with ERP systems such as Oracle is advantageous.
• Communication Skills: Exceptional verbal and written communication abilities, with a strong emphasis on customer service and team collaboration.
• Physical Requirements: Ability to lift up to 50 lbs and work effectively in both office and laboratory environments.
• Shift Availability: Must be able to work C shift, Sunday - Thursday schedule

Nice To Haves

• Extensive experience with RF generator boards and associated test equipment.
• Proven ability to lead and implement 6S and Lean methodologies within a technical service environment.
• Demonstrated leadership skills with a focus on mentoring and developing technical talent.

Responsibilities

• Expert Technical Support: Lead the diagnosis, troubleshooting, repair, and debugging of advanced RF products, offering guidance to both customers and internal teams.
• Complex Servicing and Repair: Perform intricate in-house servicing and repair of RF products, addressing sophisticated mechanical, hardware, software, and system failures.
• System Optimization: Analyze and implement solutions to enhance customer satisfaction.
• Documentation: Oversee the maintenance of comprehensive records of service activities, including test results, and service reports.
• Mentorship: Provide guidance and training to junior technicians, sharing knowledge and best practices.

Benefits

• MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 11 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.].

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree