Electronic Solutions Professional

Northern Credit Union • Watertown, NY

12d • $25 - $32

About The Position

We are seeking an Electronic Solutions Professional: Through Ownership pride, Hungry, and People Smart attributes, the Electronic Solutions Professional is responsible for applying advanced project management and process improvement methodologies to enhance operational efficiency and member experience. The Electronic Solutions Professional will identify, evaluate, and recommend innovative electronic and self-service products that advance Northern’s culture, mission, vision, and strategic direction.

Requirements

• Associate’s Degree in a related field is required.
• 2-5+ years of similar or related experience is required.
• Must be technologically savvy especially as it relates to self-service options and keeps abreast of evolving consumer needs and trends.
• Ability to work effectively in both an individual environment and dynamic fast-paced team environments.
• Ability to be a persuasive communicator with excellent command of verbal and written presentations.
• Clear communication with internal and external customers through verbal and written correspondence is required along with the ability to effectively develop and motivate people in one-on-one and in small group situations is essential.
• Ability to multi-task and move quickly between priorities.
• Ability to prioritize a wide range of responsibilities and handle multiple tasks and projects accurately and completely while meeting conflicting deadlines.
• A significant level of diplomacy is required with a proven ability to work under pressure and remain calm in tense situations with both internal and external customers.
• A full working knowledge and ability to utilize a broad range of PC-based software programs, including Microsoft Office Suite and other internal database programs.

Responsibilities

• Proactively serves as a role model and demonstrates individual commitment to Northern’s Ownership philosophy
• Effectively prepares and delivers communications and educational opportunities for internal and external Owners
• Proficiently ensures Northern remains competitive with electronic banking technologies, products and services and recommends innovative solutions to meet members’ needs
• Takes Ownership in ensuring Northern's processes and procedures are the most effective and efficient
• Maintains relationships with third party vendors (i.e. Synergent, Alkami, Velera)
• Through Ownership Pride, promotes Northern's Core Values throughout the organization.
• Promotes teamwork within the Credit Union and actively seeks solutions to issues related to member and internal owner expectations.
• Actively participates in other Credit Union duties, functions, committees, and events as may be reasonably requested, or on a volunteer basis.
• Provides informed, prompt, professional and accurate communication, service and support to all members and internal owners.
• Develops and maintains key business relationships with vendors, association groups, and other parties as necessary and appropriate in support of Credit Union programs.
• Identifies and participates in educational programs such as Cornerstone online training resources, schools and/or conferences to continually develop greater knowledge and expertise in Northern’s product and services.
• Takes initiative for personal career development and seeks opportunities to learn new skills.
• Participates in the Credit Union’s future by offering constructive suggestions that may attract new members and/or enhance product penetration.
• Reports all suspected fraud activity immediately to the appropriate department.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees