Electronic Service Specialist

About the position

This Position Is Responsible For The Coordination Of Workflow And Assignments Among Specialists Responsible For Implementing And Maintaining Electronic Feeds Assisting With Implementation Of Electronic Feeds And Handling Error Reports. Analyzing Feed Issues And Working With Business Analysts And/Or It To Resolve. Training Team Members. (Medical Underwriting) This position is responsible for gathering, analyzing data and developing reports from various sources from the client or vendor to support the Evidence of Insurability processes. Coordination of workflow and assignments among specialists responsible for implementing and maintaining electronic feeds for Medical Underwriting. Assisting with implementation of groups and their enrollment vendors for EOI vendor integration work supporting development, validation, testing & documentation of EOI rules for the integration. Responsible for initiation, validation and completion of EOI census uploads and handling error reports. Analyzing feed issues and working with Business Analysts and/or IT to resolve. Training team members.

Responsibilities

• Coordinate workflow and assignments among specialists responsible for implementing and maintaining electronic feeds.
• Assist with implementation of groups and their enrollment vendors for EOI vendor integration work.
• Support development, validation, testing & documentation of EOI rules for integration.
• Initiate, validate and complete EOI census uploads.
• Handle error reports.
• Analyze feed issues and work with Business Analysts and/or IT to resolve.
• Train team members.

Requirements

• Bachelor degree OR 4 years of business experience.
• Clear and concise verbal and written communication skills.
• Problem-solving skills.
• Organizational skills.
• Analytical skills.
• Training and coordination skills.
• Experience multi-tasking.
• PC proficiency to include Word, Excel, and Lotus Notes.

Nice-to-haves

• Experience with Dearborn Group processing systems.
• Experience with electronic feed process.
• Experience with group products and services.

Benefits

• Health and wellness benefits.
• 401(k) savings plan.
• Pension plan.
• Paid time off.
• Paid parental leave.
• Disability insurance.
• Supplemental life insurance.
• Employee assistance program.
• Paid holidays.
• Tuition reimbursement.
• Annual incentive bonus plan.