Electronic Repair Technician (Medical Device)

Demant•Arlington Heights, IL

4d•$26

About The Position

e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. With over 30 offices strategically located nationwide and staffed with teams of highly experienced hearing and balance instrument experts, we bring a local expertise that is unmatched by any others in the field of audiological instrumentation. e3 Diagnostics is seeking a Service Technician to join our team at our headquarters in Arlington Heights, IL. In this role, you will be responsible for repairing and calibrating audiological instruments while delivering unparalleled customer service. Compensation: $26.44 per hour Benefits include: Medical, Dental, Vision, 401(k) with Match, Life Insurance, Paid Time Off (PTO), Paid Holidays, Employee Perks, & Employee Assistance Program.

Requirements

Attentive to details working with concurrent tasks & frequent interruptions.
Effective verbal & written communication with professional appearance.
Dependable, punctual, and reliable; Able to work under pressure to meet deadlines.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite.
High school diploma or equivalent required.
Two-year technical or Engineering degree or at least two years related experience required.
Knowledge of Microsoft office, experience with database management systems.
Must have a valid driver’s license and be able to maintain a clear driving record.
Physically able to reach, stretch, bend, and sit for long periods of time during a daily routine.
Physically able to drive a vehicle for prolonged periods of time.
Ability to Lift up to 50 pounds, bending and lifting throughout the workday.
Occasional walking, stooping, kneeling, crawling, and crouching depending on variables at customer location.
Clear background check including criminal history and education verification.
Must pass Drug Test.

Responsibilities

Build & maintain customer relationships and provide unparalleled service and technical support.
Perform calibration, maintenance, repairs, and installations on a wide range of audiology equipment.
Calibrate the field test equipment received at the regional office; schedule return to customer when completed.
Maintain accurate records.
Keep product knowledge current, attending all required training.
Collaborate with office administration team to ensure scheduling of equipment calibrations meets the required deadlines and certification requirements.
Maintain accurate records of customer contact and equipment.
Limited travel to customers’ locations, works independently with minimal supervision.
All other duties as assigned.