Electronic Payment Specialist I

First Source FCU•New Hartford, NY

About The Position

The primary responsibility of this position is to maintain and support day-to-day functions relating to account file transfers. Serve as the processor for electronic file transmissions including Automated Clearing House (ACH), Share Drafts, and Wires.

Requirements

High School Diploma or Equivalent
1+ years Credit Union/Banking Experience
Knowledge of Electronic Payment services as well as applicable regulations.
Effective and efficient oral and written communication skills
Effective analytical thinking and a strong attention to detail
Effective interpersonal/member relation skills
A professional appearance
Effective understanding and use of Microsoft Office (i.e., Outlook, Excel, Word)
General understanding of core system functionality within financial institution environment
Ability to perform well and keep up with responsibilities in a high volume, fast paced working environment
Ability to work in pressure situations and prioritize
Ability to work flexible hours including evenings and Saturday’s
Self-reliance, willingness to take ownership and creatively find solutions

Nice To Haves

Related Business Degree desired

Responsibilities

Maintain a general understanding of all areas related to ACH, Share Drafts, Batch Capture, Wires (Domestic and Foreign), and third-party payment processing.
Process both incoming and outgoing wires, ensuring adherence to all regulations and credit union policies and procedures.
Process bank-to-bank transfers by sending files through the ACH network.
Assist with processing and supporting files sent through ACH, ensuring all regulations and NACHA standards are met.
Assist in the ACH process including file processing, stop payments, revocations, returns, and adjustments.
Process share draft files.
Process exceptions received through our third-party payment processing service, ensuring all required time frames are met.
Assist with processing and supporting stop payments, disputes, and revocations for ACH transactions, and address issues/questions as they arise. Escalate issues/questions as needed to the Electronic Payments Specialist III.
Assist in testing and implementation of process changes relating to file processing.
Assist in developing and maintaining procedures for ACH, Share Drafts, Batch Capture, Wires (Domestic and Foreign), and third-party payment processing.
Assist with investigating and processing claims of fraud with ACH, Wires, Checks/Drafts, and third-party payment processing.
Ensure adherence to NCUA, federal, and state regulations and guidelines pertaining to electronic payments as well as Credit Union policies and procedures.
Ensure compliance with federally regulated disclosure requirements.
Work on special projects as assigned.
Ensure superior service is delivered to both internal and external members by consistently exhibiting Universal Behaviors.
Required to participate in First Source Federal Credit Union events as well as designated Community events.
Required to attend or participate in necessary compliance training, including but not limited to Bank Secrecy, OFAC, and Privacy.
Required to attend training sessions as appropriate.
Required to travel as needed.
Performs other duties as assigned.