Electronic Parts Catalog Specialist (EPC)
About The Position
We are seeking a detail-oriented and customer-focused Electronic Parts Catalog Specialist who brings accuracy, organization, and a strong service mindset to the table. In this role, you will support the Parts Department’s commitment to delivering a high level of service to both internal and external customers. You will be responsible for inputting new product launch information into the TICO Catalog System to support part confirmation and ordering, which directly populates the Electronic Parts Catalog (EPC). You’ll also process Toyota Special Design Requests and Engineering Change Instructions for material handling equipment, ensuring catalog accuracy and reliability. If you take pride in precision, enjoy structured work, and understand the impact accurate data has on customer experience, this role may be for you! If you enjoy the opportunity to contribute meaningfully to operational excellence – apply!
Requirements
- 2 + years of data-driven customer service experience
- Proficiency in Microsoft Office with strong Excel skills
- Excellent attention to detail and ability to work within structured processes
- Ability to work effectively in a supervised task-driven environment
Nice To Haves
- College degree
- Knowledge of industrial and material handling equipment
- Experience working with catalog systems, parts, operations or structured data environments
- Demonstrated commitment to quality and continuous improvement
- Strong collaboration skills and a customer-focused mindset
Responsibilities
- Participate in the creation of the EPC for regionally designed forklifts, including drawings and parts lists in a standardized format.
- Update the EPC with Engineering Change Instructions released by Engineering.
- Process and update Toyota Special Design Requests, including historical requests as required.
- Identify and correct catalog errors reported by Toyota Dealers or the Quality team to ensure data integrity.
- Contribute to team success by maintaining accuracy, reliability, and alignment with company core values.
- Support additional duties and department initiatives as assigned.
Benefits
- Competitive Salary
- Performance Bonus
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Onsite Fitness Center & Occupational Health Clinic
- Best in class work culture!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
