Electronic Online Banking Representative

About the position

A great banking experience starts with a great team! Mid Penn Bank is actively seeking an Electronic Online Banking Representative in Harrisburg or Halifax, PA. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities.

Responsibilities

• Assists customers with electronic banking programs and services.
• Assists customers with telephone banking issues, including password resets, explaining system functionality, etc.
• Performs file maintenance on system, such as adding and deleting accounts, changing member status or name and address and monitoring closed accounts.
• Scans and imports documents to cold storage system (Director).
• Supports various programs and services relating to electronic banking including Internet Banking, Online bill pay, Mobile banking, Zelle®, Business Banking.
• Supports Corporate Cash Management & Online Banking team members to support other electronic banking services.
• Completes a daily review of Fraud Map to identify possible 'red flags' related to online banking user log-ins and online transactions that are not routine for users.
• Participates in appropriate electronic banking related internal committee meetings.
• Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel as warranted and available.
• Performs account reconciliation services.
• Recommends improvements for the company's electronic banking services as appropriate.
• Answers calls to support the Call Center team, financial center employees & operations teams as necessary.
• Assists callers or routes calls as appropriate.
• Assists customers with electronic banking programs and services, including taking incoming and making outgoing calls to customers.
• Responds to inquiries relating to his/her particular area, or to requests from other company personnel, customers, etc., within given time frames and within established policy.
• Completes daily reports/reviews and completes tasks associated with each respective report.
• Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
• Remains aware of account changes and regulation changes as applicable to electronic banking services and supports development of changes in Electronic Banking Department procedures, as necessary.
• Aids in reviewing, updating and writing SOX workflows as necessary.
• Assists the immediate supervisor with various administrative tasks to support department operations, as directed; may also be assigned special projects.
• Responsible for communication with all relevant department staff and supervisor regarding any issues/concerns, customer impacting contact.
• Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
• Regular and predictable attendance is required.

Requirements

• A high school diploma or equivalent; specialized banking operations education and training.
• A minimum of two (2) years' experience in related positions normally required.
• Proficient reading, writing, grammar, and mathematics skills.
• Proficient interpersonal relations and communicative skills.
• Proficient computer skills.
• Technical supervisory skills sufficient to provide guidance and training to Electronic Banking Representative(s).
• Ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 40 lbs. or less.
• Visual, auditory and speaking skills.

Benefits

• Competitive wages
• Great incentives and benefits