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SCRAM Systemsposted about 1 month ago
Sacramento, CA
Computer and Electronic Product Manufacturing
About the position
As our Electronic Monitoring Agent, your mission is to ensure the accurate, timely, and ethical monitoring of individuals, fostering program compliance and contributing to the overall success of SCRAM of California's electronic monitoring initiatives.
Responsibilities
- Conducting intakes, including screenings and assessments
- Managing all new referrals, including scheduling and managing all enrollments and installations
- Install, remove, and conduct routine maintenance and cleaning of our equipment
- Manage daily alerts
- Conduct other related services such as home detention monitoring and drug testing
- Continuous monitoring and surveillance
- Timely and accurate reporting
- Communication and collaboration with team
- Technical troubleshooting and maintenance
- Feedback and improvement contributions
Requirements
- Technical Proficiency in electronic monitoring systems and GPS technology
- Attention to Detail and Analytical Skills for accurate data interpretation
- Strong Communication Skills for effective collaboration
- Reliability and Integrity in handling sensitive information
- Empathy and Cultural Sensitivity in interactions
- Patience and Resilience in handling challenging situations
Nice-to-haves
- Bachelor's degree preferred
- Knowledge of Criminal Justice preferred
- Bilingual- Spanish verbal and written communication preferred
- Customer Service
Benefits
- Bonus opportunities
