Electronic Healthcare Information Technician

Health Solutions West•Grand Junction, CO

21d•Onsite

About The Position

Health Solutions West is the Western slope’s largest behavioral health care organization, covering more than 23,000 square miles across 10 counties. With over 250 employees in Western Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community. Position- Electronic Healthcare Information Technician Location: Grand Junction, Building A; Onsite Only As the Electronic Healthcare Information Technician, you would be instrumental in designing and maintaining EHR forms and associated programming. As an effective communicator, you would provide Help Desk support to resolve a variety of problems with diplomacy and skill. You would be the training and support contact for the EHR operating systems and applications, and would use your technological proficiency to analyze, construct, document, test, maintain, troubleshoot and support hardware, operating systems, software applications, peripherals, and communication devices.

Requirements

Required experience working within healthcare related industries
Experience in working with and maintaining Electronic Health Record (EHR) software, familiarity with myAvatar.
Broad knowledge of current technology, tools and techniques for development, and a desire to expand technology stack
Familiarity with Data concepts and Relational databases (e.g., SQL Server)
Comfortable with 1:1 and small group training and mentoring
Current Driver License and access to transportation during work hours required.
Is adaptable to change in the workplace and use change as an opportunity for innovation and creativity;
Take ownership of problems, has the ability to brainstorm different problem resolution paths, use sound judgment in selecting solutions to problems, and then demonstrate consistent follow through;
Has job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work;
Has the ability to inspire and model collaborative teamwork; and
Demonstrate an understanding of customer service regarding accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility.

Nice To Haves

Bachelor’s degree preferred
Ability to work onsite in Pueblo at least 4 days per week

Responsibilities

Works closely with stakeholders and EHR team to support and maintain applications in a manner that is aligned with organizational workflows and priorities.
Problem solves, assesses processes and issues, and collaborates with clinical and management staff to develop solutions resulting in efficient and functional workflows for end users of the EHR application;
Works closely with EHR team to maintain coding, compliance, and security standards;
Resolves help desk tickets for clinical, billing and technology issues related to the EHR;
Provides EHR training to end users;
Works in collaboration with EHR team to research, evaluate and make recommendations regarding the implementation, support and optimization of EHR, PM, related software applications development, hardware and infrastructure.
Ensure interdepartmental coordination of EHR, PM and associated systems on-going maintenance activities including software validation, user acceptance testing, and documentation development.
Works closely with other EHR specialists to collaborate with cross-functional teams, including clinical, technical and revenue cycle/business subject matter experts in creating and defining functional requirements and information needs for product enhancement requests and special projects
Ensure that proper configuration management, security, and change controls are implemented and tested
Performance tuning experience (MS SQL Server configuration, query optimization, hardware configuration)
Understanding of data integration issues (e.g., validation, cleaning), familiarity with complex data structures
Programing/scripting experience and knowledge of software development life cycle is preferred
Provide technical assistance and cross training to other team members
Design and implement technology best practices, guidelines, and repeatable processes
Must be able to perform duties with moderate to low supervision
Performance of other work-related duties as assigned