Electronic Health Record Analyst III- Epic ASAP/ClinDoc/Orders (Open & Promotional)

County Of San Mateo • San Mateo, CA

315d • $139,152 - $173,888 • Hybrid

About The Position

San Mateo County Health is seeking well-qualified individuals for the position of Electronic Health Record Analyst III to, under minimal supervision, provide direct application support and user training for Health's electronic health record (EHR) system; direct, install and maintain EHR applications and related security and interface; support the design, development, implementation, testing, update, integration and maintenance of system configuration, and application tables; determine user, system and application needs and evaluate solutions to address needs; provide data analysis, report development, and technical assistance to system users; and perform related duties as required. This position will support the Epic Inpatient Application teams. This is a fantastic opportunity to join our Epic Project Team! San Mateo County Health is very excited to be embarking on our Epic implementation journey that will transform care and service delivery for our patients and clients! This enhanced model of care is centered on health information being readily available. There is currently one regular vacancy in the Health IT Division located in South San Francisco, CA, but may travel/drive throughout the County to perform duties of the job. This position is currently a hybrid position with both on-site and remote work.

Requirements

• Epic certification in specified areas and work experience in ASAP, ClinDoc, and or Orders and provider workflow within a hospital/clinic-based environment.
• Advanced expertise working with electronic health records.
• Experience working in a healthcare setting, preferably government county health.
• Experience providing lead direction and guidance in assigning, delegating, directing, training, and reviewing the work of staff.
• Experience participating in the coordination of the workload of lower level EHR Analysts.
• Experience in lead roles in 'user' meetings to prioritize, review, and respond to user requests and delegate tasks and activities.
• Ability to assist in identifying time, resource management, requirement gathering, business need assessments, training needs i.e. optimization, software updates, changes in regulatory requirements.
• Experience as a liaison between system users and information technology staff, vendors, and service providers.
• Experience spearheading projects requiring deeper workflow analysis with stakeholders across Health.
• Demonstrated ability to troubleshoot and resolve complex issues involving the crossover of several legacy and EHR platforms.
• Ability to work with key internal and external stakeholders to align technology solutions with business strategies.
• Ability to provide product management, support, guidance, and troubleshooting through technology lifecycle management, including utilizing appropriate escalation steps.
• Experience in implementation of new application systems.
• Demonstrated exceptional customer service skills.
• Experience in providing consultation services to customers/end-users, with ability to document business and technical problems, and identify requirements.
• Ability to establish and maintain effective working relationships with those encountered on the job.
• Excellent written and verbal communication skills with internal and external stakeholders to ensure needs are met.
• Self-starter with the ability to work independently and as a member of a team.
• Excellent time management skills and ability to set priorities and adjust to meet deadlines.
• Experience working in a diverse work environment including with staff who provide the care and services for patients/clients.
• Adept at learning and applying newly acquired skills on the job.

Responsibilities

• Coordinate complex assignments involving multiple stakeholders, including software development life cycle, project planning, upgrade, build, optimization, identifying resource requirements, testing, and implementation.
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with EHR system.
• Collaborate with stakeholders to enhance the overall utilization of the EHR system.
• Interact with vendors and others to identify, prioritize, and recommend alternate solutions and risk mitigation strategies.
• Assist in developing practices to improve configuration and documentation processes.
• Monitor system performance and troubleshoot and resolve application issues and system errors.
• Participate in the evaluation of new module releases, test new modules and system upgrades.
• Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
• Design, develop, modify and implement testing processes including scripts, recording test results, facilitating end user testing and maintaining test environments.
• Facilitate and attend meetings with stakeholders to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback and potential system enhancement needs.
• Respond to customer/user questions and concerns and recommend solutions as needed.
• Create security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information.
• Communicate with vendors regarding technical issues.
• Coordinate and participate in the review, design, configuration, and testing of new releases, upgrades, release authorizations and special updates; evaluate new functionality and manage master file changes for new features.
• Configure, test and evaluate new or changed clinical/business application functionality and workflows to meet enterprise requirements.
• Investigate, design, develop, test, and implement reports and dashboards.
• Develop and document internal procedures.
• Provide information and support to facilitate instructional training; participate in developing and/or lead training programs, curriculum and lessons including preparing training materials.
• Support systems, applications, processes and customers, and respond to queries in a timely manner.
• Provide support of application incidents reported through the help desk, including 24/7 on call coverage, as required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid holidays
• Paid volunteer time
• Flexible scheduling
• Professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree