Electronic Flight Bag (EFB) Support Specialist

B3H Corporation•Abilene, TX

12d

About The Position

B3H is seeking an Electronic Flight Bag (EFB) Support Specialist to support AMC operations groups through device setup, maintenance, restoration, EUSA support, and audit-log review activities. B3H is a leader in building winning DoD and corporate teams. B3H provides the full spectrum of strategic planning, program management, acquisitions management, systems engineering & integration, cost analysis, training, systems requirements analysis, and instructional system design for the DoD. B3H delivers quality performance with complete government visibility and control. Corporate headquarters are in Fort Walton Beach, Florida.

Requirements

High school diploma or equivalent required
Minimum 2 years of relevant experience in device support, user support, mobile device management, EFB support, or comparable technical support environment
Experience with mobile devices, account/password support, configuration profiles, operating system updates, and audit-log review
Ability to troubleshoot and restore user-device functionality in a controlled operational environment
Contingent upon contract award.

Nice To Haves

Associate’s degree preferred in information systems, information technology, cybersecurity, electronics, or related field

Responsibilities

Perform set-up, maintenance, and restoration on EFB devices, to include:
Device activation
Device/application password reset
Device/application unlock
Initiate lost mode/device retrieval
Perform set-up, maintenance, and restoration functions on End User Stand Alone (EUSA) devices, to include:
Facilitate EUSA device set-up IAW the MDM provider and configuration profile provided by HQ AMC EFB Program Office.
Initiate EUSA device operating system updates as approved by DISA and configuration profile provided by HQ AMC EFB Program Office.
Review audit logs for unauthorized access and/or configuration changes.

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