Electronic Eligibility Coordinator
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About The Position
The Electronic Eligibility (EE) Coordinator is responsible for the setup, testing, processing, and troubleshooting of electronic eligibility files for groups and vendors who require an electronic file feed. The EE Coordinator needs to be proficient in communicating and working with a variety of internal stakeholders. These internal stakeholders include technical resources such as the Computer Room, Quality Assurance, and Business Systems Analysts. The EE Coordinator also communicates with external entities for new and existing customers' technical teams in order to set up an automated process for loading of the external customer's eligibility. The Electronic Eligibility Coordinator will often work with minimal oversight. The Electronic Eligibility Coordinator works in conjunction with IT resources to enhance the EE process. In addition, the EE Coordinator must identify and solve issues that arise during the processing of files. The EE Coordinator must be knowledgeable and skillful in performing research to determine causes when EE files fail. This research requires exceptional attention to detail and knowledge around EE file field requirements and change thresholds. When errors are found, the EE Coordinator is responsible for communicating with both internal resources and external technical resources on what caused the file to fail and corrections that must be made. The Electronic Eligibility Coordinator also provides support to the Sales and Account Management staff. The Electronic Eligibility Coordinator will also be asked to perform other duties or work on special projects on an as needed basis.
