Field Representative I, Document Imaging Position Profile: Ensures and maintains customer satisfaction according to company standards of quality and output by prepping, scanning, inspecting, compiling, and assembling documents.
Performs full-performance level work in the conversion of hard copy letters, forms, and other paper documents into an electronic imaging format.
Prepares documents for scanning by removing staples, paperclips, rubber bands, etc., for the document scanning process.
Reviews the paper record against the electronic document to verify image quality and missing documents.
Verifies and validates image/document errors and makes necessary changes as needed.
Maintains productivity and quality levels in accordance with current standards.
Reviews each scanned record for accuracy and clearness of the scanned product.
Scans all new documentation received and loose paperwork.
Meets deadlines in a fast-paced environment while maintaining quality and error-free work.
Achieves Time Productive statistics by meeting standards established.
Completes all paperwork in a timely, accurate, and legible manner.
Communicates problems effectively and promptly to the manager.
Prevents assembly errors by maintaining an organized workstation.
Achieves customer satisfaction by performing error-free jobs per customer specifications using various imaging technology for Digital Mail and Imaging operations.
Duties may include shipping & receiving and handling of USPS.
Additional duties may be assigned as needed.
High school diploma or equivalent.
Basic PC skills.
Basic Computer Data Entry Experience.
Basic Typing and Data Entry skills.
Intermediate computer skills including, but not limited to, Microsoft Office Word, Outlook, and Excel.
Utilizes critical thinking and detailed work skills.
Ability to perform repetitive tasks and maintain focus required.
Ability to retain information and maintain a high level of accuracy required.
Ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales, and production departments.
Must be able to adapt to changing situations and be flexible.
Must be well organized and able to multi-task and manage to deadlines.
Ability to interact with EDMS, computer database, and other computer software.
Ability to analyze situations, problems, and information, and take appropriate action.
Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence, or pace while maintaining quality and output standards.