About The Position

Essential Job Duties Sort, repair, test and hands-on troubleshoot electronic hardware, including but not limited to servers, network equipment, computers and spare parts Configure products to customer specifications Generate discrepancy reports Provide customer technical support Interface with Inventory, Production Control, Supply Chain, and Sales to troubleshoot and resolve any customer’s technical issues Address any inventory spec issues and provide updates to Supply Chain, Inventory Control and Management Assist Operations team and other departments as needed Adhere to and maintain ESD requirements in all required work areas Adhere to and maintain all quality, safety and environmental processes and policies Competencies Ability to work in a fast paced environment and learn quickly. Self-motivated with attention to detail. Teamwork experience and strong team player Experience Prior experience with assembling or hands-on testing of IT hardware (specifically Dell or HP). Education High school diploma or equivalent Certifications Any or all of the following training certifications: Certified Network Administration (CNA) Cisco Certified Network Administration (CCNA) A+ Certification Microsoft Certified System Administration (MCSA) Microsoft Technical Administration (MTA) Server+ Certification Network+ Certification Software Requirements General knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint) Microsoft Access Database experience a plus Experience in SAP or SAP ByDesign is a plus Physical Demands Ability to lift up to 35 lbs Position Type Full-Time/Regular FSLA Non-exempt Smith is an equal opportunity employer #LI-AK1 We are an Equal Opportunity/Affirmative Action Employer.

Requirements

  • Ability to work in a fast paced environment and learn quickly.
  • Self-motivated with attention to detail.
  • Teamwork experience and strong team player
  • Prior experience with assembling or hands-on testing of IT hardware (specifically Dell or HP).
  • High school diploma or equivalent
  • General knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint)
  • Ability to lift up to 35 lbs

Nice To Haves

  • Any or all of the following training certifications: Certified Network Administration (CNA) Cisco Certified Network Administration (CCNA) A+ Certification Microsoft Certified System Administration (MCSA) Microsoft Technical Administration (MTA) Server+ Certification Network+ Certification
  • Microsoft Access Database experience a plus
  • Experience in SAP or SAP ByDesign is a plus

Responsibilities

  • Sort, repair, test and hands-on troubleshoot electronic hardware, including but not limited to servers, network equipment, computers and spare parts
  • Configure products to customer specifications
  • Generate discrepancy reports
  • Provide customer technical support
  • Interface with Inventory, Production Control, Supply Chain, and Sales to troubleshoot and resolve any customer’s technical issues
  • Address any inventory spec issues and provide updates to Supply Chain, Inventory Control and Management
  • Assist Operations team and other departments as needed
  • Adhere to and maintain ESD requirements in all required work areas
  • Adhere to and maintain all quality, safety and environmental processes and policies
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