Electronic Communication Technician I

King County (WA) • WA 98148, WA

353d

About The Position

King County's Radio Communication Services (RCS) team is in search of Electronic Communications Technicians to join our team. The RCS provides regional radio subscriber support for the Puget Sound Emergency Radio Network (PSERN) Motorola Project 25 800 MHz trunked radio system end user agencies. In this position, you will primarily work to program, install, and troubleshoot mobile and portable two way radios, mobile data devices, and fixed-site equipment. You will also work with other team members to assist in the installation and maintenance of land mobile radio equipment and related auxiliary equipment. Our ideal candidates will have strong technical skills, thrive in a collaborative environment, and have a passion in delivering excellent customer service. Come join our team to make a difference!

Requirements

• Demonstrated knowledge of installation and basic 2-way mobile radio maintenance practices.
• Knowledge of basic electronics, communications equipment and auxiliary equipment.
• Capable of using basic electronic test equipment (DVM, watt-meter, service monitor) to determine failure location.
• Excellent customer service skills, including maintaining focus on the customer.
• Proficient in using computers and computer software to perform system diagnostics, interpret results, program equipment, and maintain equipment and system databases.
• Able to work independently and in a team environment.
• Demonstrated skills in creating, cultivating, and collaborating with management, peers, cross functionally, and customers.
• Ability to effectively communicate orally and in writing; including the ability to communicate complex technical information to a non-technical audience.
• Skill in handling multiple competing priorities and adapting to changes in workload, including writing and editing technical documentation and staying current with assigned work.
• Positive attitude towards peers and leadership, ability to learn from mistakes, and proactively seeks feedback.
• Ability to focus on the details and approach problems logically and rationally.
• Demonstrated ownership of tasks to resolve challenging customer issues, escalating when necessary.
• Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned.
• Ability to lift 25+ lbs. and work in tight spaces.

Nice To Haves

• 2+ years of experience installing and maintaining land mobile radio equipment and related auxiliary systems.
• Successful completion of an AA degree, vocational training program in electronics, and/or equivalent military electronics training involving communications equipment, analog and digital circuitry, and test equipment usage.
• FCC GROL License (General Radio Operators License).
• Experience in the use of Office 365 products.
• Prior experience in public sector and/or a desire to work in public service.

Responsibilities

• Install and remove all types of 2-way mobile radio and electronic communications equipment, radio site equipment, and electronic security systems.
• Perform troubleshooting maintenance to the 'box' level.
• Assist with and perform radio subscriber preventative maintenance.
• Serve as the initial point of contact to customers, provide troubleshooting of mobile and fixed radio equipment installations; identify failures to the either radio equipment itself or the auxiliary equipment.
• Assist in scheduling installation and removal of mobile and fixed radio equipment.
• Provide needed equipment documentation including the install/removal history and maintaining records regarding work orders, installation procedures, and practices.

Benefits

• Excellent medical, dental, and vision coverage options.
• Life and disability insurance.
• Retirement plan through the Washington State Department of Retirement Systems.
• Transportation program and ORCA transit pass.
• 12 paid holidays each year plus two personal holidays.
• Generous vacation and paid sick leave.
• Paid parental, family and medical, and volunteer leaves.
• Flexible Spending Account.
• Wellness programs.
• Onsite activity centers.
• Employee Giving Program.
• Employee assistance programs.
• Flexible schedules and telecommuting options, depending on position.
• Training and career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees