Office of Economic Assistance – Electronic Benefit Transfer (EBT) Internship (Summer 2026)
About The Position
The Office of Economic Assistance (OEA) within the Nebraska Department of Health and Human Services (DHHS) is seeking an intern to support the Summer Electronic Benefit Transfer (SEBT) Program during the Spring and Summer 2026 term. The SEBT program provides summer food benefits to eligible families. Eligibility is determined by the Nebraska Department of Education, while DHHS is responsible for issuing benefits to EBT cards and managing the related financial and administrative responsibilities. This internship offers hands-on experience supporting a large-scale public assistance program that directly impacts Nebraska families. This role is primarily administrative and customer-focused, with exposure to state systems, data monitoring, financial reconciliation, and federal reporting. The intern will support both preparatory work prior to benefit issuance (beginning around April) and the higher-volume activities that occur following benefit distribution.
Requirements
- Currently enrolled in an undergraduate or graduate degree program at an accredited college or university (two-to-four-year institution) OR recently graduated (within one year) from an undergraduate or graduate degree program at an accredited college or university (two-to-four-year institution).
Nice To Haves
- Business, Finance, Accounting, Public Administration, Social Services, or related fields
- Interest in customer experience, problem-solving, and public-facing services
- Interest in government programs and learning how state social service systems operate
- Strong written communication skills (approximately 80% written / 20% verbal customer contact)
- Attention to detail and accuracy in data entry and reporting
- Ability to manage confidential information appropriately
- Basic proficiency with Microsoft Office or similar systems
- Ability to work independently and as part of a team
- Professionalism and strong organizational skills
- Interest in finance or financial reporting is a plus, but not required
- Seeking hands-on experience within state government or public assistance programs
- Organized, dependable, and comfortable working in an administrative environment
- Interested in learning state systems and gaining experience that is often difficult to acquire outside of government roles
- Motivated by contributing to programs that support families and communities
Responsibilities
- Respond to customer inquiries and resolve concerns related to SEBT benefits (primarily written communication; some phone contact)
- Monitor EBT card mailings, returns, and re-mail processes
- Verify and update customer addresses and contact information
- Order replacement EBT cards through the EBT vendor system
- Assist with preparation and coordination of mass mailings (e.g., benefit expiration notices)
- Support reconciliation of SEBT benefit issuances and expenditures
- Assist with compiling and entering data for required federal financial reports
- Perform data entry, tracking, and monitoring activities to support program operations
Benefits
- We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.
- Your paycheck is just part of your total compensation.
- For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
Number of Employees
101-250 employees
