Electronic Banking Specialist

American Pride Bank • Macon, GA

388d

About The Position

The Electronic Banking Specialist at American Pride Bank is responsible for managing the day-to-day operations of the Deposit Operations area, focusing on electronic banking products and services while ensuring exceptional customer service. This on-site role requires a strong understanding of banking products and compliance with regulations, along with the ability to train customers and staff on various electronic banking services.

Requirements

• High school diploma required; Associate or Bachelor's degree in business, finance, or related field preferred.
• 1 year of banking operations, account, customer service, and/or administrative support experience.
• Proficient in Microsoft Office applications including Word, Outlook, Excel, and Teams.
• Excellent communication skills, both oral and written.
• Strong analytical and problem-solving skills.
• Project management experience with the ability to prioritize tasks in a fast-paced environment.
• Ability to maintain confidentiality.

Nice To Haves

• Experience with Jack Henry Products and/or Cognos is a plus.

Responsibilities

• Recommends, tests, implements and supports electronic banking products and services such as online & mobile banking, ACH origination, and bill pay.
• Ensures customer satisfaction through excellent service and communication.
• Provides training to customers and bank employees on Cash Management products and services.
• Collaborates with diverse groups for successful project implementation of new products and services.
• Maintains a strong understanding of customer-facing bank products and services.
• Monitors customer accounts for accuracy and compliance with regulations.
• Tracks customer needs and identifies products to support those needs.
• Attends and assists with training retail staff on electronic banking products.
• Applies knowledge of regulatory policies to solve customer problems and guide retail staff.
• Adheres to AML/BSA requirements and other regulated banking standards.
• Updates and implements policies to meet compliance standards.
• Produces reports and participates in projects as needed.
• Ensures compliance with ID guidelines and protects customer privacy.
• Resolves procedural questions from retail staff.
• Serves as a resource for bank personnel in difficult situations.
• Provides support to Deposit Operations as needed.

Benefits

• 401(k) plan with employer match up to 5% after 90 day waiting period.
• Dental insurance at no cost to employee; spouse/dependent coverage available at cost.
• Flexible spending account for medical expenses and dependent care.
• Medical insurance at no cost to employee; spouse/dependent coverage available at cost.
• Life insurance at 2 times salary with no cost to employee; additional life insurance available at cost.
• Long Term Disability insurance at no cost to employee; Short Term Disability insurance available at cost.
• Paid Time Off.
• Vision insurance at no cost to employee; spouse/dependent coverage available at cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED