Electronic Banking Specialist (Onsite Salt Lake City, Utah)

Regions Financial • Salt Lake City, UT

392d • $36,500 - $40,000 • Onsite

About The Position

The Electronic Banking Specialist at Regions is responsible for responding to a high volume of customer inquiries regarding electronic banking and technical issues. This role emphasizes excellent customer service, problem-solving, and the ability to educate clients on banking products and services. The specialist will work in a contact center environment, utilizing various systems and applications to assist customers effectively.

Requirements

• High School Diploma or GED
• 3 years of experience in Finance or Banking
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Ability to research and use systems/applications simultaneously
• Good customer service skills

Nice To Haves

• Contact Center experience
• Banking/Finance experience
• Bachelor's degree

Responsibilities

• Provides excellent customer service and answers client questions within set standards.
• Identifies and meets customer needs by providing advice, guidance, and education on bank products and services.
• Uses inbound/outbound telephone techniques to build client relationships.
• Achieves or exceeds monthly performance targets for quality assurance, efficiency, and customer engagement.
• Troubleshoots clients' electronic and mobile banking technical issues.
• Identifies and resolves problems promptly using critical thinking.
• Submits proper and accurate documentation for client needs.
• Follows through on customer inquiries, requests, or complaints.
• Uses systems and/or applications simultaneously while maintaining a patient and positive attitude.
• Provides insight for continuous improvement of internal systems/services.
• Performs other duties as assigned.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• Flexible spending account
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED