Electrical Trade Administrator
About The Position
Join Our Heritage Home Service Team as a Electrical Trade Administrator at our Auburn, NH location Why Join Heritage? At Heritage Home Service, our core values — Always Pursue Better , Treat People Right , and Do Things Well — guide everything we do. As a Trade Administrator for our electrical department, you’ll play a key role in ensuring smooth operations, exceptional customer experiences, and supporting our team of skilled electricians. What You'll Do: Service Coordination & Dispatch: Manage day-to-day scheduling and dispatch for residential electrical service calls Ensure technicians are assigned efficiently to meet customer needs and minimize downtime Monitor job progress and proactively resolve scheduling conflicts or delays Customer & Technician Support: Serve as the primary point of contact for customers regarding scheduling and service updates Build strong relationships with electricians and support them in delivering top-quality service Maintain clear communication between customers, technicians, and the regional dispatch team Operation Excellence: Track and analyze service performance metrics to identify areas for improvement Implement process enhancements to improve efficiency and customer satisfaction Ensure compliance with safety standards and company policies Strategic Planning: Collaborate with department leadership to align scheduling and resource allocation with business goals Support initiatives that improve workflow and enhance the customer experience Schedule Monday through Friday, 7:00 AM – 3:00 PM at our Auburn office. Flexibility to work holiday rotation as needed. At Heritage, we are committed to excellence and are looking for someone who shares our passion. If you're ready to lead our team to new heights and make a significant impact, apply now! Heritage Home Service is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.
Requirements
- Experience in dispatch operations, service coordination, or similar role (electrical or trades experience is a plus)
- Strong organizational and problem-solving skills
- Excellent communication skills and ability to thrive in a fast-paced environment
Nice To Haves
- Familiarity with residential electrical services is a plus
Responsibilities
- Manage day-to-day scheduling and dispatch for residential electrical service calls
- Ensure technicians are assigned efficiently to meet customer needs and minimize downtime
- Monitor job progress and proactively resolve scheduling conflicts or delays
- Serve as the primary point of contact for customers regarding scheduling and service updates
- Build strong relationships with electricians and support them in delivering top-quality service
- Maintain clear communication between customers, technicians, and the regional dispatch team
- Track and analyze service performance metrics to identify areas for improvement
- Implement process enhancements to improve efficiency and customer satisfaction
- Ensure compliance with safety standards and company policies
- Collaborate with department leadership to align scheduling and resource allocation with business goals
- Support initiatives that improve workflow and enhance the customer experience
Benefits
- 401k with up to 4% match
- Health, Dental, and Vision Insurance
- Short & Long-Term Disability + Life Insurance
- Paid Time Off: Holiday, Personal, Sick, and Vacation
- Referral bonuses and family discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
