Electrical Support Engineer II - STATCOM

Mitsubishi Electric Power Products, Inc • Warrendale, PA

44d • Onsite

About The Position

Powering Innovation Delivering Excellence Driving the Future of Technical Support at MEPPI MEPPIs Service Center Division SCD is seeking a skilled and analytical Technical Support Specialist II to provide expert technical assistance for assigned products and services This role is essential in supporting internal teams authorized service providers and end users by delivering timely solutions conducting data driven analyses and contributing to product and service excellence across the organization Location & Relocation Assistance This position is based at MEPPIs North American Headquarters in Warrendale Pennsylvaniajust outside Pittsburgh Youll be part of a collaborative high energy environment at the heart of our operations Considering a move Weve got you covered Relocation assistance is available to help make your transition smooth and stress free Join us in Pittsburgha city known for its innovation affordability and unbeatable quality of life What Youll Do Provide Expert Technical Support Deliver system and facility level technical support for MEPPI products assisting internal teams Authorized Service Providers ASPs and end users to resolve complex product issues and ensure operational excellence Manage Field Incident Tasks Track and oversee field incident tasks assigned to operating divisions from initiation through completion ensuring thorough documentation and follow through Support RCA & Quality Investigations Collaborate with operating divisions to support Root Cause Analysis RCA investigations quality assurance activities and continuous improvement initiatives Analyze & Report Performance Trends Compile data perform detailed analyses and present findings on product failures incident trends and design change recommendations for internal and external audiences Maintain Technical Documentation Develop update and distribute technical bulletins troubleshooting guides and service communications Ensure all documentation complies with quality system requirements and version control standards Enhance Technical Processes Assist in developing reviewing and improving technical support procedures and workflows to optimize team efficiency and service delivery Support Remote Monitoring Solutions Provide technical assistance for remote monitoring software associated with MEPPI products including issue resolution software documentation and customer support Maintain the software database and manage version control processes Serve as a Technical Liaison Act as a communication bridge between MEPPI divisions expatriates and equipment groups to share information escalate issues and coordinate technical responses Produce Technical Communications Prepare and distribute technical reports correspondence and presentations that clearly communicate findings recommendations and action items Perform Fieldwork & Presentations Participate in field activities to deliver direct technical support and on site testing Conduct technical presentations for internal teams partners and customers as needed Promote Collaboration & Professionalism Advance the divisions goals and uphold MEPPIs professional image through responsive cooperative interactions with other departments customers and suppliers What You Bring Education Bachelors degree in a technical discipline with 35 years of experience providing technical or field support for products and systemsor an equivalent combination of education and experience Skills & Experience Solid technical understanding of assigned products and remote monitoring systemsAdvanced knowledge of field acceptance testing data analysis and related toolsFamiliarity with safety standards and industry regulations UL NEC IECStrong analytical and problem solving abilitiesExceptional communication presentation and interpersonal skillsProficiency in Microsoft Office applications and MRPERP systems Whats in It for You Comprehensive Health Coverage Weve got you coveredMEPPI pays 90 of medical dental and vision plan costs so you can focus on your health and wellbeing Retirement Plans Secure your future with our 401k plan featuring up to 4 company match Generous Paid Time Off Enjoy a healthy work life balance with vacation eligibility after 90 days plus 12 paid holidays each year Professional Growth Advance your career with access to professional training programs and educational assistance opportunities Exclusive MEPPI Perks Enjoy profit sharing on site access to our 247 fitness center in Warrendale PA and participate in our Wellness Program designed to support employees and their families Why MEPPI At MEPPI youll join a team committed to powering the future with innovative reliable solutions As a US affiliate of Mitsubishi Electric we are leaders in power systems rail transportation and energy infrastructure Your expertise will play a direct role in ensuring the continued success and performance of our world class products About Us Mitsubishi Electric Power Products Inc MEPPI is a leader in the North American power systems rail transportation and large visual display markets Join us and be part of a global team shaping the next generation of energy and transportation solutions Equal Opportunity Employer MEPPI is dedicated to fostering an inclusive diverse workplace where all individuals are valued and given equal opportunities to succeed Notice to Agencies and Search Firms MEPPI does not accept unsolicited resumes from third party agencies Any resumes submitted without a signed agreement become the property of MEPPI and no placement fees will be paid

Requirements

• Bachelors degree in a technical discipline with 35 years of experience providing technical or field support for products and systemsor an equivalent combination of education and experience
• Solid technical understanding of assigned products and remote monitoring systems
• Advanced knowledge of field acceptance testing data analysis and related tools
• Familiarity with safety standards and industry regulations UL NEC IEC
• Strong analytical and problem solving abilities
• Exceptional communication presentation and interpersonal skills
• Proficiency in Microsoft Office applications and MRPERP systems

Responsibilities

• Deliver system and facility level technical support for MEPPI products assisting internal teams Authorized Service Providers ASPs and end users to resolve complex product issues and ensure operational excellence
• Track and oversee field incident tasks assigned to operating divisions from initiation through completion ensuring thorough documentation and follow through
• Collaborate with operating divisions to support Root Cause Analysis RCA investigations quality assurance activities and continuous improvement initiatives
• Compile data perform detailed analyses and present findings on product failures incident trends and design change recommendations for internal and external audiences
• Develop update and distribute technical bulletins troubleshooting guides and service communications Ensure all documentation complies with quality system requirements and version control standards
• Assist in developing reviewing and improving technical support procedures and workflows to optimize team efficiency and service delivery
• Provide technical assistance for remote monitoring software associated with MEPPI products including issue resolution software documentation and customer support Maintain the software database and manage version control processes
• Act as a communication bridge between MEPPI divisions expatriates and equipment groups to share information escalate issues and coordinate technical responses
• Prepare and distribute technical reports correspondence and presentations that clearly communicate findings recommendations and action items
• Participate in field activities to deliver direct technical support and on site testing Conduct technical presentations for internal teams partners and customers as needed
• Advance the divisions goals and uphold MEPPIs professional image through responsive cooperative interactions with other departments customers and suppliers

Benefits

• Comprehensive Health Coverage: MEPPI pays 90% of medical dental and vision plan costs
• Retirement Plans: 401k plan featuring up to 4% company match
• Generous Paid Time Off: vacation eligibility after 90 days plus 12 paid holidays each year
• Professional Growth: access to professional training programs and educational assistance opportunities
• Exclusive MEPPI Perks: profit sharing on site access to our 247 fitness center in Warrendale PA and participate in our Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Number of Employees: 501-1,000 employees