Electrical Services Manager II

Rosendin•Coppell, TX

About The Position

The Electrical Services Manager II is team manager responsible for providing overall management / direction for large recurring and non-recurring work, including service contracts, projects, and work orders of medium to high complexity

Requirements

Advanced technical and customer service skills
Able to meet deadlines and work within budgets.
Extensive knowledge of safety protocols and procedures
Must be able to apply innovative and effective management techniques to maximize employee performance.
Must be committed to working in a team atmosphere
Proficient in using a computer and Microsoft Office (Outlook, Word); Advanced skills in Excel
Advanced Accubid and Oracle skills preferred.
Advanced knowledge of CMMS platforms, such as Maximo, Tririga, Archibus, Maintenance Connection, ChekHub, etc.
Ability to prioritize and manage multiple tasks, changing priorities as necessary.
Ability to work under time pressure and adapt to changing requirements with a positive attitude
Effective oral and written communication skills as required for the position.
Ability to be self-motivated, proactive and an effective team player.
Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others
On site and in office presence required to develop and maintain customer relationships
Minimum 8 years’ experience in a project management, service management, or facility management role
Demonstrated experience in promoting and selling service contracts to serve client needs.
Can be a combination of education, training, and relevant experience

Nice To Haves

Advanced Accubid and Oracle skills preferred.

Responsibilities

Provide initial client contact to assess client needs for their facility or service call
Prepare a complete estimate, budget for the service contract, project, or service call with a detailed review of client requirements
Manage multiple large multi-year service contracts, with scope of work including electrical and fire alarm services for preventive maintenance, repairs, and subcontracts as required.
Directly manage team that consisting of Assistant Project Managers and Electrical Service Managers.
Negotiate and maintain terms and rates with clients for facilitating and sustaining service accounts.
Manage financial aspects of contracts with the Project Assistant or Service Coordinator to protect the company’s interest and simultaneously maintain good relationship with the client to ensure profitability of this function.
Initiate, develop, and maintain relationships with service accounts to expand relationships and grow business across multiple locations.
Develop and maintain extensive knowledge of service offerings that can be provided to clients.
Prepare monthly cost reports under the supervision of a Division Manager.
Schedule regular visits with sustaining service accounts to assure client satisfaction
Fulfill division objectives, policies, procedures, and performance standards within the boundaries of corporate policy.
Maintain a complete knowledge of the status of all projects.
Instill and promote a "win-win" attitude with the service drivers to ensure successful, profitable work for the company as well as a satisfied customer.
Coordinate efforts with Business Development Group
Monitor overall quantity and quality of work performed by service drivers and support personnel.
Execute organization's programs, policies, standards, and procedures consistent with corporate.
Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager
The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position’s role within the business unit