Electrical Service Manager

Enterprise Electrical • San Antonio, TX

9d

About The Position

The Service Manager is responsible for building, leading, and scaling Enterprise Electrical’s service department for the San Antonio branch. This role is a ground-up leadership position and is not an inherited or fully established service operation. The Service Manager will oversee service execution, pricing, customer relationships, technician performance, and profitability while ensuring all work is completed safely, compliantly, and to Enterprise Electrical standards. Enterprise Electrical is a fast-growing commercial electrical contractor specializing in design-build and service work. We value accountability, integrity, teamwork, and continuous improvement. The Service Manager plays a critical role in expanding service revenue, improving margins, and establishing scalable service processes that support long-term branch growth.

Requirements

• High school diploma or equivalent required
• Minimum of 10 years of commercial electrical experience
• Prior experience running a service department or small business
• Proven experience managing field personnel and service operations
• Experience estimating and pricing electrical service work
• Strong technical knowledge of commercial electrical systems and service work
• Ability to estimate and price service projects accurately
• Strong customer service, communication, and leadership skills
• Ability to operate effectively in a startup or greenfield environment
• Proficiency with Excel and general estimating tools
• Ability to adapt to new systems and software
• Ability to thrive in ambiguous, fast-paced environments
• Strong ownership mentality and accountability for results
• Ability to balance hands-on technical involvement with leadership responsibilities
• Strong organizational and time-management skills
• Ability to partner effectively with branch leadership and operations
• Maintains reliable availability to support service operations

Nice To Haves

• Journeyman or Master Electrician background strongly preferred
• Journeyman or Master Electrician license
• Valid driver’s license with acceptable driving record required

Responsibilities

• Build and launch the service department from the ground up, including workflows, pricing practices, and operational structure
• Provide leadership and oversight for all service operations, including planning, execution, and job closeout
• Leverage hands-on commercial electrical experience to ensure high-quality service work and code compliance
• Estimate, price, and approve service work including time-and-material and small project scopes
• Utilize Excel-based tools and internal pricing models to support accurate estimating and profitability
• Serve as the primary customer-facing leader for service clients and service-related inquiries
• Build and maintain strong customer relationships while identifying opportunities for repeat and expanded service work
• Directly manage service technicians and support future service hiring as the department grows
• Conduct field visits, job reviews, and quality checks to ensure safety, productivity, and workmanship standards
• Ensure compliance with NEC, local codes, OSHA regulations, and Enterprise Electrical safety policies
• Utilize BuildOps service software for service ticketing, tracking, and reporting
• Collaborate with branch leadership to grow service revenue and improve margins
• Experience building systems and structure rather than inheriting them

Benefits

• Vehicle allowance
• Fuel card provided
• Company credit card for business-related expenses
• Medical, Dental, and Vision Insurance
• 401(k)
• Bonus opportunities
• PTO
• Paid Holidays
• Career growth opportunities within a growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED