Electrical Service Manager

Rosendin•Coppell, TX

About The Position

The Service Manager is responsible for providing overall management and direction for several small projects and multiple service calls.

Advanced technical and customer service skills
Able to meet deadlines and work within budgets
Extensive knowledge of safety protocols and procedures
Must be able to apply innovative and effective management techniques to maximize employee performance
Must be committed to working in a team atmosphere
Proficient in using a computer and Microsoft Office (Outlook, Word); Accubid, Oracle preferred
Advanced skills in Excel
Ability to prioritize and manage multiple tasks, changing priorities as necessary
Ability to work under time pressure and adapt to changing requirements with a positive attitude
Effective oral and written communication skills as required for the position
Ability to be self-motivated, proactive and an effective team player
Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others
Financial awareness
Communication
Customer focus
Bachelor’s degree in Construction Management, Civil Engineering, Structural Engineering or other related discipline
Minimum 10 years’ experience in a construction or project management role
Can be a combination of education, training and relevant experience

Provide initial client contact to assess client needs for their facility or service call.
Prepare a complete estimate, budget for the service call or small project with a detailed review of client requirements.
Negotiate and maintain terms and rates with clients for facilitating and sustaining service accounts.
Manage financial aspects of contracts with the service project assistant (progress billings, rental equipment, income / expenses) to protect the company’s interest and simultaneously maintain good relationship with the client to ensure profitability of this function.
Prepare monthly cost reports under the supervision of a Division Manager.
Schedule regular visits with sustaining service accounts to assure client satisfaction.
Fulfill division objectives, policies, procedures and performance standards within the boundaries of corporate policy.
Maintain a complete knowledge of the status of all projects.
Instill and promote a "win-win" attitude with the service drivers to ensure successful, profitable work for the company as well as a satisfied customer.
Coordinate efforts with Business Development Group.
Monitor overall quantity and quality of work performed by service drivers and support personnel.
Execute organization's programs, policies, standards, and procedures consistent with corporate.
Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager.