Electrical Service Department Manager

Metro Power•Tucker, GA

12h

About The Position

The Senior Manager, Operations is responsible for overseeing day-to-day field and departmental operations, ensuring efficient planning, resource allocation, and execution across projects. This role leads team development, drives customer satisfaction, and supports financial performance through strong leadership, operational discipline, and strategic decision-making. The Senior Manager partners closely with internal teams and customers to ensure service excellence, continuous improvement, and sustainable growth. At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence.  As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication

Requirements

High School Diploma (or equivalent) required
10+ years experience in engineering, project management, or technical leadership
Past leadership or supervisory experience strongly preferred
Familiarity with electrical power distribution, motion control, and project management tools
Positive safety attitude and personal integrity -- both are non-negotiable
Proficiency with Microsoft Office Suite (including Excel, Word, Outlook, and Teams)
Strong knowledge of estimating, scheduling, budgeting, and strategic planning processes
Proven ability to manage risk and profitability successfully
Strong interpersonal and leadership skills; including the ability to manage diverse personalities
Decisive and solutions-oriented
Excellent customer service orientation; able to build trust with internal teams and external clients
Effective at working independently and as a team leader, with the ability to guide and motivate others
Office and field environment requiring sitting and standing. Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk.

Nice To Haves

Bachelor's Degree in Engineering (or related field) preferred

Responsibilities

Forecast what is to be done on a week-to-week basis, when, and by whom
Analyze and forecast factors that affect results to maximize efficiency
Monitor and analyze performance metrics and operational data to identify trends and drive continuous improvement in efficiency and results
OPS Compliance: Utilize the OPS System
Monitor work authorizations (I5 tools, job status reports, etc.)
Share manpower, resources, and tools across branches as needed
Mentor, coach, and lead personnel across the organization, building a high-performing and growth-oriented team environment
Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)
Ensure all employees meet or exceed their required safety training (OSHA, First Aid, CPR, etc.)
Provide performance appraisals, feedback and growth opportunities for team members
Promote continuous learning, professional development, and improvements
Build and maintain strong, lasting relationships with customers to promote trust, satisfaction, and repeat business
Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
Take prompt action to resolve any customer complaints
Drive productivity in field operations by implementing process improvements and utilizing tools that enhance labor efficiency
Achieve minimum budgeted net profit for branch
Manage billing and collections
Track accounts receivable and managing working capital
Achieve minimum productivity requirements
Prospect for new business leads on an ongoing basis to ensure growth targets
Pre-plan and identify the methods to eliminate hazards daily by work task.
Execute skill in observing habits and hazards of others and bringing it to their attention.
Uphold safety as the most important goal of our company.  Support goal of achieving zero accidents.
Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
Obtain safety training as expected by all company personnel.